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Business Profile

Electronic Equipment Dealers

Hi-Tronics Repair and Service

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Dealers.

Complaints

This profile includes complaints for Hi-Tronics Repair and Service's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hi-Tronics Repair and Service has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:19/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 8, 2024 I dropped off a stereo for repair and paid a deposit on the work. Since then I have had very little communication from them - and the few replies I have had come only after I email them (usually takes two emails to get a reply). There was an explanation at one point that the parts were hard to come by and expensive. I declined the repair of one the components but indicated that I wanted them to continue with the other repair. The last email I received from them was October 10, 2024 which did not tell me when the repair would be completed. Their emails have always been very polite but the last two requests for updates that Ive sent have gone unanswered At this point, I just want my stereo back (whatever condition it is in) and my money back that was already paid.

    • Initial Complaint

      Date:09/10/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the this business on July 8, 2024, to repair my Beo4 Remote for my ************** sound system which was no longer working. The remote was brought to the owner of the business, Mr. *** ******, on July 25, 2024. On July 26, 2024, I was informed that my Beo4 was no longer functional and could not be repaired. Mr. ****** offered me a used functional Beo4 as a replacement at the cost of $240.00 plus tax. I received the used Beo4 remote on August 8, 2024, but it was not functional. I informed Mr. ****** of the issue on September 9th and brought him back the remote on September 13. He said he would have his technician to have a look at it to see what was wrong. I contacted him several times since by email and phone, without any reply. I even stopped by his business location on September 26, 2024, to follow-up on the issue. Mr. ****** said that the remote was still being reviewed by his technician. He also said that the remote was functional when it was sent to me and that I probably dropped it, rendering it inoperative. I have contacted him several times since by phone and email, asking for a reimbursement, a credit or, at least, to send back the non functional remote, which I paid for, without any reply from his part.

      Customer Answer

      Date: 30/10/2024

      De: ****-**** ***** <****************************>

      Objet: Complaint ID ********

      Date: 20 octobre 2024 11:18:15 HAE

      : ***********************************************************************

      Hi, 


      Thank you for your update regarding this complaint. Following your initial contact with the business (Hi-Tronics), the owner contacted me by email on October 10 to explain why it has taken so long to inspect the remote, that there was no sign that the remote was damaged by my handling but there was no proposal to settle by a reimbursement. The owner did not appreciate that I contacted the Better Business Bureau but there has been no effort from his part to settle with a reimbursement. I have reproduced the communication at the end of this email, for your information. The complaint still stands and will be resolved with a reimbursement from Hi-Tronics.


      I thank the BBB for its support on this matter,

      ****-**** *****
      ************************************
      ***********, ON  K0C 2E0


      Cell: ************
      ****************************




      De: ****-**** ***** <****************************>
      Objet: Rp : Be4 Remote,

      Date: 10 octobre 2024 10:00:14 HAE

      : Hi Tronics <**********************************************>

      Hi Mr. ******************** contacted the Better Business Bureau because you were ignoring my phone calls and my emails. In the last phone call and the last email, I did notify you that, should I not hear back from you, I would take a legal action. 


      At this point, I just want to be reimbursed for the used Beo4 remote you had sent me and that was not functioning. Only when I receive the full reimbursement of $271.20 will I contact the Better Business Bureau to let them know the issue has been resolved. You have my full address below to send the reimbursement check below. 





      Thank you,


      ****-**** *****
      ********************************************************************  K0C 2E0


      Cell: ************
      ****************************




      Le 10 oct. 2024 00:36, Hi Tronics <**********************************************> a crit :
      Good morning ********************************** has been check and tested and truly this unit has an issues and nothing related to any impact problem as drop or anything related too and only be able to work at late to be more productive and catching up the speed as much as possibles,


      As mentions that how much backlog that we've seen the day your Friend contacted us and same at this time and with the family member major health conditions that keep me aways most of the time during the day in hospital and couldn't be able to contact over the phone accept an email and our Info email has an outgoing or reply and only this email that we could use temporary.


      We've done nothing wrong and nothing to again you accept time need to be able to serves one at the time as first come first served, anything or any time we've to deal with things return or repeat that will take even more time to investigates to be sure and be fair for both side of us and customers and treated as much importances as possible,
      we also need the invoice number or work order number to be able to find the right customer cause you're not in our system accept you friend and don't remember by heart to be able to have the account payable to be refund accordingly,


      Don't know why you are forced to rush and make all kinds of issues for what will not affect any things to us at all cause we didn't do any things wrong and promptly ask for time to be sure we could help you better? 


      let us know the date you brought it in till now to see how many months that you are waiting for and did we promise you the time that we could return accept that we need your cooperated with us to give us more time cause our Tech on Vacations till the Fifth of October,
      all of our works process by an appointment only and suddenly you pop in with a surprise that we never been directly contacted or knowing who you are accept the communicated over the phone.


      as the things already happen and don't look good for either of our side and we'd mine either accept you have to verify and cancel this BBB nonsed and proved before we could refund or return the remote back to you, and make sure as your friend to provide the info we need to be able to know who we're dealing because we don't know you?










      Better Business Bureau
      BBB PROVIDES A SERVICE THAT MARKETS
      TRUST IN YOUR BUSINESS & BRAND 
      Company: Hi-Tronics Repair and Service
      Consumer: *****, ****-Marc 

      This e-mail is to notify you that you currently have a new message with BBB in regards to complaint #********. 

      Please click on the link below to access BBB's *************************** System to read this message. 


      Go to: ***************************************************
      Enter Code: 70256722D579C


      This is a post-only mailing. Replies to this message are not monitored or answered. If you have any further questions or concerns, please do not hesitate to contact us at *********************************************************************** or **************. 
      Please be sure to monitor your spam/junk/promotional folders for any future communications from BBB.

      BBB PROVIDES A SERVICE THAT MARKETS TRUST IN YOUR BUSINESS & BRAND 

      Don't wish to be contacted by BBB? Click here to unsubscribe.  This message and all attachments sent by BBB is a private communication, and it may contain confidential and/or privileged information. Any disclosure, copying distribution or use of the information contained in or attached to this message is strictly prohibited. If you have received this message by mistake, please notify the sender by reply email and then delete the message from your system without printing, copying or forwarding it. Thank you. 

      Hi Mr. ***************************  I had purchased a used Beo4 remote from you which ended up not being functional. It was returned to you in July. You indicated that your technician would be reviewing what was the cause of the malfunction. You have had several months to investigate what the problem was. At this point, I would like to know if you are going to either reimburse me, provide me with a credit or return the remote to me (which I have paid for). 

         I await your answer promptly. I will not hesitate to take legal actions should you not provide me with one of the 3 options (reimbursement, credit or return). The issue is not the amount ($271.20) but the principle. You accused me wrongly of maybe having dropped the remote after receiving it. I am not a dishonest person. If that was the case, I would have simply told you. Now, it would be nice to prove that you are an honest businessman and provide one of the 3 options proposed. 

         Taking legal actions will cost both of us time and money, but as I said, it is a question of principle. I have paid for a service that was not satisfactory. 



      I await for your reply promptly, 

      ****-**** *****
      ************************************
      ***********, ON  K0C 2E0

      Cell: ************
      ****************************



      -- 
      Hi-Tronics Repair & Restoration
      ***********************************


      ******, ******* K2K-2N3
      Phone: ************
      Website: ****************************************


      --

      Thanks and regards, 
      *** ******

      Shop Owner.


      The date of the inspections was on September 29-2024.

    • Initial Complaint

      Date:04/04/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off my Sony CD player model# cdp-c705 for service 14 July 2022. I was charged $45.20 before they would fix and repair my player. I have since then made several phone calls and sent several email messages asking for the return of my property. I was dealing with *** ******, senior electronics technician. Copied on the invoice was *******************

    Hi-Tronics Repair and Service is NOT a BBB Accredited Business.

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