We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating Contractors

Harding Heating and Air Conditioning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:25/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 17, 2024. Needed service for my Keeprite mini-split ac. Had error F3. Serviceman came. Said he had no knowledge with the brand. Spent 20 minutes googling model, error code. Nothing. My husband said squirrel(s) chewed off black insulation foam covering pipes. Probably chewed a wire. Since both units had F3 code. After repeating the same thing for the 3rd time. The guy finally went out, took panel off the unit. And found the temperature sensor chewed. He turned to my husband and said. "Thanks for pushing me to look." What?! He shouldn't have to ve told what to do. He's the"professional." He took off the plastic holding the split wires together. And left them exposed. Asked my husband if he had a voltage tester? Shouldn't he have one with his tools. Said we needed to order the part. I'm on speakerphone from work. I asked can't he order the part? Said he probably could, but it would take forever. By that point, I was done dealing with this man and Harding. Told my husband. "Let him know I'll be calling the office to deal with the bill and matter. However, my husband was told he needed to pay. He did. $111.87. I called their office same day. Monday. I left voicemail for ****. Unfortunately, I missed her return call. I called her back same day. Left another message. Tuesday. Left message. Wednesday. Left 2 messages. Thursday. Left message. Called again that afternoon. Spoke to woman answering the phone. I mentioned I had left numerous messages throughout the week for ****. And I had never heard back. She asked what it was regarding. I told her I was not happy with the service I received. And all the above. She was very understanding of my frustration, and said I was justified in my feelings. Said she would give the info to service person in charge. And someone would call me back same day. 8 days later I'm still waiting for someone to call me. Which is totally unacceptable and not good customer service. Called another company to come in and fix the problem.

    Business Response

    Date: 16/08/2024

    We are very sorry to hear about your experience with Harding. Your feedback matters to us, and we apologize for falling short of your expectations. We have issued a refund for the $111.87 and want to thank you for taking the time to speak with us. Your satisfaction is important to us and we hope to make it up to you. 

    Customer Answer

    Date: 16/08/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Harding Heating and Air Conditioning is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.