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Business Profile

Roofing Contractors

Superior Waterproofing & Masonry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/04/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company offered an estimate for a chimney repair. When they went to look at the chimney, they broke it. They then quoted me $4,500 (cash) to fix it, that needed to be paid before the job was started so they could get supplies. Then the next day they said it was leaking and they were going to need another 4,000 (cash) for the supplies to seal it up and keep the internal pots from falling and breaking.
    They "fixed it the next day and stated they would be back to remove the debris.
    The day after we noticed the chimney leaking in the basement and called to have them look at it (as this wasn't happening before). They told us someone would be out that day to review it. Nobody showed up. We called every day for then next week with the same answer someone will be by to look at it and nobody shows up.
    Now there is water damage on the ceiling in one of the top floor rooms.

Superior Waterproofing & Masonry is NOT a BBB Accredited Business.

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