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The Honest Wrench Inc

This business is NOT BBB Accredited.

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Customer Review Ratings

1

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Review Details

  • Sue W

    Date: 14/01/2025

    DO NOT TAKE YOUR VEHICLE TO THIS BUSINESS. Both locations (*************** and ******) are owned by the same people.Quoted me $3900 to replace my radiator. Actual cost to perform $1550.. This was my third experience with this shop. First two visits I was provided a written/itemized quote outlining charges. This visit I met and worked with owner, ****** *******, who sat next to me in the waiting area and verbally quoted me $3900. Zero paperwork, no cost breakdown. I left and received two quotes, both within $50 of one another for $1550 I called Wrenches and asked for copy of quote and was sent a typed paragraph with the $3900 amount , again no itemized quote or cost breakdown. When I asked just how many radiators ****** thought he saw in my van, area manager **** told me that it sounded like they had missed the ***** He said he would like to see a copy of my estimate to make sure they were comparing apples to apples. I let him know that allowing them to create a quote attempting to rationalize them charging me more than double the going rate of the work needed was not going to happen. I do not believe that my experience is an isolated one and would hate myself if another person fell victim to their business practices because I didnt take the time to detail and post this review.MAKE SURE YOU RECEIVE A COPY OF ANY WARRANTY! I had my transmission replaced there. When speaking to the owner while waiting for them to look at my radiator he said some things about being an independent shop that made me want to make sure I had a copy of my transmission warranty. I requested one later via email and Service advisor, ******, told me he could send me a copy of my invoice. I told him that does not include warranty information. He then said H Wrenches handled any warranty issues in house and that ****** could talk me through their policy. I said NO, if he can talk, he can put it in writing. Found available transmission only after I said I would need $3000 deposit back

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