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Business Profile

Doula

Northern End of Life Doula and Holistic Healing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:18/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting a refund of my $250 course fee. I took a class with this organization and it has not been educational. I asked to withdraw from the course and receive a refund.I was met with discriminatory comments about how I am only wanting a refund due to my financial situationWhich is false; and that I am disruptive in class. I was then kicked out, and blocked on all social media platforms including the only messaging platform they respond to.

    Business Response

    Date: 25/11/2024

    Hello. 
    The majority of these messages are between the founder and the student. I am a course instructor and as mentioned in the screen shots provided, I asked if their previous concerns could be addressed to the founder as I have no say regarding the lay out of the course material. This really doesnt involve me which was why I blocked the student from contacting me further as just before this, a screen shot was shared with me by the founder that read f*** you you useless c*** from said student.

    I wanted no part in it so I chose to block the student from further communication as this dispute was between them.

    I would appreciate my business name be taken off of this complaint as mentioned prior, this has nothing to do with me outside of me signing them up in which a $250 NON REFUNDABLE deposit was made which was stated to them when they signed up as well as instructing a few classes in which no conflict was had between the student and myself. 

    Again, I would appreciate myself and my business be taken out of this. 
    Thank you. 

     

    Customer Answer

    Date: 25/11/2024

    This is the only receipt I was given. 

    nothing official. Nothing outlining anything beyond death doula course. 

    this receipt does not state it includes a textbook.  

Northern End of Life Doula and Holistic Healing is NOT a BBB Accredited Business.

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