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Business Profile

Auto Repairs

Canadian Tire

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello. On 21 June 2024, we rented a carpet cleaning machine from the Canadian Tire located in **********, *******. We rented it to clean the carpet on our stairs which requires us to place the "upright vacuum like" machine on each landing while cleaning the individual steps using the hose extension. The upright portion of the machine has the capability of discharging solution from the central reservoir when a trigger is depressed, but this feature wasn't required for our needs. However, unbeknownst to us, the upright portion continually discharged solution without the trigger being depressed (a flaw), and we have a supporting video. This resulted int the stair landings becoming supersaturated to the point of soaking the underlying plywood. The soaked plywood leached brown tannins into the carpet. Despite our best efforts, the resulting 1/2 metre diameter stains could not be removed. I complained to the store from which we rented the machine, and was told that Canadian Tire is simply an agent for *******. I was instructed to contact ******* with my concerns, and Canadian Tire did not refund the approximately $84 rental charge. Calling the number on the agreement connected me not to ******* but to a company called ********** in *****. I answered a series of questions and was told that an investigation would be conducted. I also provided my e-mail address and subsequently received a claim investigation form which I completed and submitted was asked to complete claim investigation forms, which I did and submitted on 06 July. I was told that the investigation would take 4-6 weeks and have followed up with Rug Doctor on 18 August by e-mail and 30 August by phone call. I have not heard from the company since my claim was filed. Since then, we have replaced the carpet at our own expense. Since replacing the carpet on the landings only would have resulted in a mis-match, the entire stairs needed to be recarpeted ($5300).

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