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Business Profile

Fireplaces

The Heat Source Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/10/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ******* **** from The Heat Source Inc. for appointment on Sept 20, 2023. Complaint Summary: - Service provider did not show for initial appointment - Service provider did not adequately check on intake that the job could be completed - Service provider billed incorrectly for a 2-storey sweep - Service provider did not complete the work as outlined on their website and in standard chimney sweeping services. I saw no indication that they did anything beyond shoving a brush of questionable length and type up the chimney. They did not: o Clean or inspect the appliance o Clean or inspect the functioning of the venting o Check the functioning of electrical parts (blower fan) o Inspect/fix any flashing or external components of the chimney o Provide any evidence or report of the advertised safety inspection. The 10-15 minutes it took instead of the 1-1.5 hrs that most websites indicate a regular sweeping should take is evidence in itself of an incomplete job. - Service provider did not address complaints beyond the billing of a 2-storey sweep Resolution requested: Cancellation of invoice in full. I’m not interested in having them come back as I have zero confidence in their ability to complete the job properly.

    Customer Answer

    Date: 01/11/2023

     
    ****** ******** *******

    I will accept the resolution of cancelling the invoice and showing no service to my home.

    Sincerely,
    ***** *******

The Heat Source Inc. is NOT a BBB Accredited Business.

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