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Business Profile

Window Installation

Champagne Installations

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Window Installation.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 12, 2022 I purchased a bathroom window size 36 inches x 38 inches from Champagne Installations Inc. through **** ***** *** ***** *** ***** ***** ******* ****** *** * *** *** **** for the amount of $1258.13. The agreement was to deliver and install the window. On June 6, 2023 the window was delivered. Upon inspection it was discovered that the glass was incorrect. The type ordered was Glue-Chip. The type delivered was Frosted. We had no choice but to accept the window with the wrong glass. We were advised by the Installer to notify Champagne Installations Inc. and request a replacement. On June 8, 2023 I began a chain of emails and phone calls to Champagne Installations, namely to *******, ****** and the local representative **** ***. I also reached out to **** ***** ***** ***** and had numerous discussions with ****** ****** (Manager) and two members of their Customer Care Resolution Department. I have received promises but no replacement glass and no date and time as to when this resolution will be resolved. Sorry I cannot provide you a tracking number at this time although I do have pages of notes if you require them. * *** ** ******* ** *** *** **** ****** ***** **** **** *********

    Customer Answer

    Date: 27/02/2024

    On Wednesday February 21, 2024 Champagne Installations Installers arrived at our house and installed the glass panels.

    After dealing with the *** and **** ***** *********** I'm not sure who inspired the Installers to complete the job. 

    I am still looking for compensation for my time,  headaches and inconvenience.

    Thanks you for all your efforts and understanding. 

    I will keep you posted. 

     

    *****

  • Initial Complaint

    Date:21/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In October/November of 2022 we contracted, through *********** with Champagne Installations. They were to install a door and 2 windows. A representative from the company came to take measurements and deliver the contract. We paid almost $4000 as a deposit, with installation to occur in Spring of 2023. We were given several possible dates for installation, but each time there was no subsequent confirmation and the work was not done. The company stopped responding to emails and phone calls until I phoned ********** to request cancellation. Once this happened the company called almost immediately and they agreed to deliver the supplies only the following week. That was 3 weeks ago. I am now getting the exact same vague promises - e.g, "we hope to...". They will not commit to a delivery date. I have no door/windows and I am still out almost $4000. I am happy to provide emails etc. if you wish. Thank you for your consideration in this matter.

    Customer Answer

    Date: 03/10/2023

    This is to inform you that complaint ******** has been resolved. The door and windows were finally delivered on Friday, Sep 29th and a refund credit issued by ********** on October 2nd. Thank you for your attention to this. *****

Champagne Installations is NOT a BBB Accredited Business.

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