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Business Profile

Wedding Officiant

All Seasons Weddings Ltd.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid over $300 for an officiate to come out and do my wedding through the entire ceremony she kept calling me by the wrong name and also filled out my wedding license with the wrong name don't even know if I'm legally married at this point and how about going to make sure my paperwork is filed with the correct name I don't even trust the officiate to be filing my paperwork this was with all seasons weddings

    Business Response

    Date: 13/06/2023

    Dear ********,

    Thank you for bringing this to our attention. We were sorry
    to hear that your experience with our officiant did not live up to the level of
    service we strive to provide.

    Please be assured that you are legally married. We have reviewed the paperwork,
    and everything is in order. The mistake was on the Record of Solemnization,
    which is not a legal document, but rather a keepsake document. We have agreed
    with you that we will recreate this document for you with your correct name.

    We have spoken to your officiant and it’s clear
    she was not at her best on the day of your wedding. She feels truly terrible about
    mixing up your name. Human error does sometimes come into play as officiants
    are people, after all.

    We have issued a full refund of your fee by e-transfer yesterday (June 12). We have
    also offered to conduct a vow renewal ceremony for you at no cost, if you are interested.
    Please know that we have taken your complaint seriously and have worked to
    rectify it to the best of our ability.

    Again, we apologize that our service did not meet your expectation. We wish you
    all the best.

    ****** *****
    *******
    All Seasons Weddings

All Seasons Weddings Ltd. is BBB Accredited.

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