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Business Profile

Car Wash

Maple Car Wash Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:30/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attended Maple Car Wash in ******** and shortly after noticed a bad smell/marks on fabric and throughout car. The seats were not properly dried and mold/mildew had begun to grow. The clean they provided was not thorough, however my main concern was this mold as Im pregnant and know this is not a healthy environment to be in. Reached out to owner for a resolution/refund and was berated, called names and told to leave as they deemed I was just fishing for money. I was told I could leave my car with them and they would do what they could to try and clean it again, however I was not comfortable with this option after being spoken to how I was and requested a refund. I phoned the police but unfortunately they could not assist and advised I reached out to BBB, leave a review on ****** and pursue this as a civil matter if possible. I completed a review and was shocked to see the owner had responded and left my personal contact information in his response, while not offering any solution and doubling down on his behaviour. Ive attached photos of that interaction.

Maple Car Wash Inc is NOT a BBB Accredited Business.

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