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Business Profile

Driving Lessons

Access Driving School

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Driving Lessons.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Access driving school has no functioning phone number, email is the only method of communication. Responses are not answered promptly, taking over 2 business days, their reply did not address the issue brought forward. They nearly quoted their website. This did not address the problem. The website advertises a student pickup zone that driving instructors would be able to pick up students. We purchased their services based on the fact that they would pick up our son where he is living, within the zone, and obviously who does not drive. His address is within the zone advertised on their website. The driving instructor is not willing to pick him up at his address. When reaching out to the driver about this issue, they simply replied that she thought that the office had addressed this issue (still not willing to pick my son) and that my son had to make other arrangements to be picked up at a closer location. Since then the driver instructor is not answering phone calls. We paid north of 800 dollars for this. We are absolutely not recommending this company. This driver instructor's unwilliness is causing undue anxiety for my son. And we are now concerned about future hostility and lack of patience if our son gets his one on one lessons with this driver.

Access Driving School is NOT a BBB Accredited Business.

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