Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May, I made two payments of $3234 ($6468 total) to ****** ****** of Final Coat Drywall as a materials deposit for an upcoming drywalling job (new house build). He said he needed a 40% deposit to cover materials and reserve my position in his job queue (the total job was quoted at $16,170). At the time, the estimated job start date was late September, but this ended up being delayed until late October. I kept ****** updated of my project schedule throughout, and he agreed to all schedule changes. On September 5th, ****** informed me that October 30th would work as a start date (see attached text screenshots).
  Prior to the start date, ****** set a site visit for October 27th. He did not show up, or let me know he'd not be coming. He did this again on October 29th.
  On October 30th, ****** arrived and informed me that he would need to further delay until November 6th, claiming that he would not be able to start work without the house being connected to hydro. He claimed that our existing generator would not provide adequate electricity to start work. So, prior to November 6th, I purchased a new generator, lots of gas, and construction heaters (I have since confirmed with another drywall contractor that work could have started with our original generator, and therefore this delay was unnecessary. In fact, the other contractor used the smaller generator to board the entire house).
  On November 6th, ****** informed me that he was sick and couldn’t start until November 13th.
  On November 13th he did not show up, and sent the text message: “We will be there tomorrow with all materials for start.”
  On November 14th he did not show up, and no materials were delivered. This happened 2 more times, then I informed him that if he didn't show up by Nov 17th, we were going to hire someone else. He said he'd be there to start on the 17th but didn't show up, so we proceeded with another contractor. I've requested a refund from ******, but he refuses to return my materials deposit.

• Initial Complaint

  Date:28/08/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I hired Final Coat Drywall to complete a job in September 2022. We signed an agreement to have the work done in early September following a deposit. After our deposit was received we waited for the job to undergo however the company owner kept delaying the job for various reasons. We were very understanding and kept agreeing to push the job back, however they kept not showing up when the new date came. The company owner also never reached out to us, we had to message him constantly to get updates and to find out when the job would be done. For months we kept agreeing to new dates, but they never followed through. Finally in April 2023, we reached out one last time to see when the job would get done and if it was not possible to complete if we could have our deposit back. Have not heard from the company since despite multiple attempts to contact.

• Initial Complaint

  Date:16/08/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When our agreed drywall delivery date arrived, no delivery came. When called about this, ************************* told me he was nine days behind on another project. When asked for a new date, he asked me to wait for him to contact me. 30 days beyond the agreed delivery date, as there had still been no delivery of drywall or services (or communication), I wrote to ****** to request a refund of our $6196.17 deposit, and to terminate our contract, as per our right under these circumstances based on the ******* Consumer Protection Act. I waited 15 days following transmission of this letter by text and email, which had been my primary mode of communication with ****** including of other important documents such as our contract, but received no communication in response whatsoever.In hopes of recovering our deposit, I submitted a complaint with the ******* ******** of ****** and **************** Delivery. But I am hoping to pursue this resolution via the BBB in parallel, in hopes that this will lead to a more efficient result while also alerting other consumers to the issue.

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Final Coat in mid October of 2022 to scrape stippled ceilings and to prep the ceilings so they would be paint ready, it was a terrible decision and to say we are disappointed in the service and quality that this company provides would be a massive understatement.
  
  We endured constant no shows and last minute cancellations on numerous occasions and finally got him to show up just before Christmas to finish the job. I did not like the finished work but he told me I just needed to prime and give two coats of paint and it would be fine. Although ****** states that the job from his perspective is complete (please see attached photos of his ‘completed work), he agreed when photos were shown to him (after we primed and painted) that the ceilings looked rough and not acceptable but fortunately, he assured us, that his work is under warranty for one year.
  
  We contacted him on January 5th to state that we wanted him to honour his warranty and fix the ceilings, he agreed and said he would be there on January 20. On the morning of the 20th I contacted him to confirm he was coming and he advised he had written the wrong day in his calendar but would be there the next Monday. Once again I messaged to confirm on that day and once again all I received was more excuses for him not being able to come but he did state “”we will get to it as soon as we can. That is a promise”. He never got back to me.
  
  On March 7, I emailed him imploring him to fix the ceilings so we could finally move forward from this, he stated that the condition of the ceilings was his mistake and that he’d definitely make things right! He asked for my phone number and said that he would phone me that same night so we could pick a date for him to correct his mistakes.
  
  Well it’s been 5 weeks now and he has yet to even pick up the phone to call me like he said he would. We have now hired another company to fix the mess he left us which has now doubled the cost of redoing our ceilings! It was quite telling that the new company, after looking at our ceilings and hearing our story guessed right away that it was Final Coat we had been dealing with
  
  We have been in our house for over 18 years and have hired numerous contractors to do various renovations, this was the first (and hopefully last) time we have ever regretted hiring someone.
  
  I’m sure he will find a way to somehow say this was all our fault, however this honest, accurate and documented review is just to warn other potential customers of what you could be possibly getting yourself into.

  Business Response

  Date: 12/04/2023

  Hi there thank for your concern. We have gone through this with the customer as it was our fault and yes we did ensure that it would be fix on our end. We have customer a 1 year warranty that’s is good until almost 2024. We will honour that warranty like we do with all of our customers. We are tied up on other projects so when we are available, we can have this project fixed to their satisfaction. It’s been all explained through emails so we’re really not too sure why were receiving this as it clearly states in our warranty card and the date you finished to the date that you have to be fixed. We said we would come and fix the project. That is a guarantee it’s not her fault that you could not wait until we’re caught up on other projects to make it to you which we promised we would. The customer has our phone number, and could’ve reached us at any time, but they haven’t the job isn’t their fault. It was our fault we fully admitted that and did we’d fix it. When we can free up time WITHIN the 1year warranty. Spoke with husband and wife we all use phones and can easily communicate that way, but they’ve decided not to do easy fix and could’ve been dealt with by a simple phone call

  Customer Answer

  Date: 12/04/2023

  
  
  Complaint: 19922285
  
  
  
  I am rejecting this response but will not be going ahead with refund request. We agree that a simple phone call could have perhaps solved the issue however we never received a call back when he said he would call and had no confidence that we would ever resolve the issue. I don’t think it is reasonable to have to wait up to a year to have this fixed. I don’t think that is the intent of a warranty. If it was a car not fixed correctly would I have to wait a year for it to be fixed?  Anyway we hired another company and are very satisfied with how our ceiling looks now. They had to apply 3 more coats to get it right. 
  
  
  
  Sincerely,
  
  ******* *******
  

• Initial Complaint

  Date:07/03/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Final Coat Drywall Kingston Ontario BIN 2903226092
  We paid Final Coat Drywall $1401.60 july 6, 2022 by e transfer, this being 40% of invoice **** (total amt of $3504.00) which was stated to be for materials ($1206.43) and organization. This amount was required by Final Coat Drywall as stated on invoice. The job was to start mid august 2022. This date was given verbally as there were no start or end dates given on agreement. We were only told we were "on the list."
  After 5 months of cancellations and re- scheduling ( 5 times between jan 3 and jan 9 2023), we informed Final Coat Drywall that we could not wait any longer, and would be moving forward to another company, since the job had not been started in 30 days (mid august) allowed by Consumer Protection (CPA) when there is no start and end dates on agreement. We never asked to extend the time line past the 30 days allowed as stated by the CPA.
  Final Coat Drywall committed to supplying drywall, resilient channel,mud, tape and sand- ready to prime and paint.
  The result of informing them of ending our agreement was aggressive phone calls, upsetting texts and emails. ? harassment?
  No job was ever started. We were also told he was "playing catch up" and there others ahead of us who had been on the list for months. ? unfair business practice? misrepresentation of services while there is a list of people waiting? taking on projects while not able to complete the ones he has??
  We requested a return of our etransfer ($1401.60) on janurary 9th, 2023. No monies received as of yet. We do know of 2 other persons here in kingston who had similar interactions with them.
  The reason for the complaint:
  Job not started in a timely manner -after many rescheduling and postponements so that 5 months later we still had nothing.
  We want settlement in the return of e transfer (1401.60) sent July6 2022

  Business Response

  Date: 07/03/2023

  This customer is full of lies. We received payment from them ahead of the other trades that would be working on thier project. The customer told us when sending their 40% deposit that it would be sometime about a month before we could get in there to do project. 42 days to be exact is when we received call from customer that they would almost be ready. We then went back to project to look over things and specifically said to them that we are still on other projects so there is wait times. They said “no problem” we book projects in advance to keep the ball rolling on work. We don’t sit around and wait for calls as business cannot be successfully run without jobs lined up. After about two and a half months we reached out to customer on a Thursday and let them know that we were ready for them. They said “great we are going to a wedding over the weekend and will be back Monday” we told them that we would start on Tuesday. Monday rolled around we then contacted them for material drop off and they informed us that they had coughs COVID during the wedding over the weekend. Which then delayed project even further to to there isolation and our supplier will not go in to house to drop off materials with them being sick. (Which is completely understandable). So we proceeded to work on other project while we waited for them to get better. As we needed to keep the ball rolling and not be out work because they are sick. Again we reached out to them and they informed the still needed electrical done. Which put us back even further. After another 3 weeks we had gone by. I was personally woken up at 6 am on a Sunday to 6 missed calls from these customers. We responded and said we’d be there. That weekend we had a tragic loss outside of work and informed them the situation. The response was that’s OK take your time. Let us know when you’re be back on your feet. Not a problem.we then reach out to them again after dealing with the loss and said that where ready to go. The day we were set to start was a snow storm and only one care giver for bus cancellations, so that day was it right off. The following day they said that they did not want to do business and return their deposit. I informed them that the deposit covers material cost and is non-refundable that they can pick up their material if they wish to do so they then said through email, but screenshot it on our end that they did not agree to accept material, which in the invoice is clearly what that says that the money is used for material cost? I reached out to them and they declined to take material. We spoke through email trying to resolve matter and they were not having anything to do it with. We then record calls and harassment from one of there friends both through fb msg and person phone. Which we screenshot these for evidence. These customers have continued to be relentless after everything we offered to them at this point is is becoming a harassment situation on there end with msg from friends claiming they are agents and Clients of the customers. Enough is enough and we will no longer put up with there abuse and harassment. They keep going on about 30 days but they were well aware that they were not ready within 30 days we where ready to go the following week after deposit which is documented on our end. 

  Customer Answer

  Date: 08/03/2023

  
  
  Complaint: 19547721
  
  
  
  I am rejecting this response because:

          I am amazed at Final Coat Drywall's response. We were accurate in our complaint against the company. We did not have friends contact or interact with them at all. We never left threatening and profane messages. We did not call them on a Sunday at 6 am - We did inadvertently make a call end of November at 7:15 am  thinking it was Monday.  We apologised profusely for the error. This was after trying to contact the company for many days, and were checking to see if his voice mail had room to leave a message.We then discovered that he had been out of the country. There had been no contact during November. We were offered  materials only after notification of of not willing to remain "on the list" this being after jan 9 2023. We did not accept the materials being aware that Consumer Protection Of Ontario says that by doing so would indicate that we were willing to proceed passed the 30 day when no start and end dates specified in contract, and lock us into the agreement. The job was to start mid August and we notified Final Coat Drywall August 17 that we were ready. We contacted the company again asking for start dates. Sept 14 Andrew ****** informed us that he had covid and couldn't start the job till later. We contacted Mr ****** when **** got covid end of Sept to be told Mr ****** had the truck loaded to come. Entrance to garage to unload material is outdoors and entrance to basement is not thru the main house. Materials could have been dropped off. We notified Mr ****** Oct 3 that  **** tested negative-to be told that now his crew was sick with covid.  Then we saw the company truck in our neighbourhood after being told the crew had covid and couldn't work. When asked about it, Mr ****** said it was his foreman working. We were never asked to extend the 30 day period. Text messages will show our patience, politeness and requests for start dates. Text messages will also show the constant re-scheduling by the company and our willingness to accommodate. We did eventually get Mr ****** to give a start date of jan3, 2023 and have text messages to show that there were 5 re-scheduling between jau3 to jan 9th. Jan 9 2023 when we informed Mr ****** we could no longer remain "on the list" while he "played catch up" with those who had "been on the list for months". 
  
  Sincerely
  
  
  
  ***** *****

  Business Response

  Date: 08/03/2023

  This once again is continuing to go on, they’re claiming they didn’t have their friends reach out to me, but I have the message along with a screenshot of it from ****** ******** who claims to be some sort of client of **** and ***** the customer keeps going on about consumer protection, but has failed to read clearly what it indicates if a customer cancels a project with no legal excuse deposits are forfeited to the seller. We offered material to be dropped off and in their message, they said that “there was no acceptance of material to be dropped off by final coat drywall which is also screenshot it. The customer called our phones repeatedly on a Sunday that’s clearly not a working day to hound. Nothing other than what we’ve already talked about. Completely unprofessional and uncalled for. And as far as material drop off, which was explained to **** over the phone via verbal that our supplier would not drop off material. If anyone in the house has Covid, regardless of its inside or outside, the materials need to be dropped inside as that’s where we would be working and that’s part of the service so that our guys don’t have to struggle going downstairs with materials that is the suppliers job. Which the supplier said no they will not drop off materials regardless of its inside or outside. If there’s a Covid positive person in the home that’s been standard practice for the last 2 1/2 years. We will no longer continue to deal with this matter as we have accepted our loses on not being paid for almost 2k for completion of the project as we have gone our separate ways. The constant strategy of these customers will no longer be continued as we’re dealing with positive customers that appreciate our business, and what we do enough is enough on our end. And we’ve counted are loses moving forward now. And I will not tolerate any one of their friends, family or agents as they call them self contacting me. We have made ourself clear on this matter. We offers to drop off and they have turned this into a bigger matter when they can just grab/ or drop off materials. We’re done going back and forth. 

  Customer Answer

  Date: 14/03/2023

  ***** ***** ***** *************************
  ***** ******** ***** *** **** ***** **
  *** ***** ******* **********************
  ******** ********* ** ********

   

  Settlement offered by Final Coat Drywall to complaint ID 19547721, of drywall materials valuing $1206.43 , this being the amount paid by  e transfer   to Final Coat Drywall July 5 2022  for the drywall materials of invoice ****,  is accepted with the following being met.

  1/  itemised "paid in full" invoice from supplier to value $1206.43 

  2/ Invoice for materials to be for:  27 full drywall sheets 4x8x1/2 , 25 resilient channels of 12 feet long, 1/2 roll of tape, 4 boxes of drywall compound, 4 full drywall tracks of 8 feet long, 5 drywall corner beads of 8 feet long, 1 box screws, this being the total of materials used by the company that did the job  Final Coat Drywall was to do.

  3/ All materials must be new, full measurements and undamaged.

  4/ Supplier of these "paid in full"materials to be in a 30 km radius of Kingston.

  5/ Name, address and contact person of the supplier to be provided.

  6/ Notification when "paid in full" materials are ready for pick up.

  7/Fulfilment of settlement will be when materials are picked up, this to be done by March 30, 2023 as all materials were "paid for" in July 6 with e transfer and as stated again in email Jan 10,2023.

  8/Completion of settlement ends any further interactions between Final Coat Drywall and ****on ****** ***** ***** resulting in  the matter being considered closed and no further action will be taken by either party.