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Business Profile

Hotels

Econo Lodge City Central

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:23/01/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The manager charged me $320.73 for apparently the previous week rental but I had been paying daily for the room and he took my money under false pretenses and proceeded to kick me out the following day. I have not been the first vulnerable person this GM has taken money from but I will be his last. Multiple homeless people in the Kingston area have had similar incidences with this man. One elderly woman paid her monthly rental of $1400 and this man threw her out on the street where less than two months she died. He lied and originally said he did a pre authorized debit of $420 but he didn't he charged me 320.73 and then charged me $80.32 told me the refund would go back on my card. I waited and no refund then he proceeded to say he does 'ot owe me anything. My sister n law sent me money for the room so at $50 a day. I have bank and receipts showing I paid $50 daily so how he figured I owe him for a previous week he is delusional. He needs to be stopped from stealing from people on fixed income like OAS & ODSP, WELFARE. He is descriminating and categorizing people like we do not count. I have rights like everyone else. He took my money lied about it and refuses to refund his mistake. This man needs to not work with the general public anymore. Please help me and get my money back and get this man fired.

    Business Response

    Date: 09/02/2024

    Good Afternoon,

     

    I got an mail regarding case ID  21184326 that ******** ******* filed a complaint against the Manager that we charged her 320.73 on her CC. We charged 320.73 because she had a balance owed to the hotel. I have attached the document of explanation of the charges.Attached are the proofs and payment receipt

      

    Customer Answer

    Date: 12/02/2024

    Hi I'm not sure if if I'm responding properly but his clerks at the motel/ hotel will testify that he told them to charge me $50 a day he never mentioned that there was an outstanding balance. 

Econo Lodge City Central is NOT a BBB Accredited Business.

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