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Business Profile

Motels

Knights Inn Kingston

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:17/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently stayed in the knights inn Kingston on Tuesday the 9th of August. Room 106. The room has a serious moisture problem and a very distinct smell of mold that is so bad that it contaminated all of my luggage and my girlfriends luggage. The moisture problem is so bad that while we slept in the bed we felt wet even with the air-conditioning on so high that we could have worn clothes to bed. Following my stay in the motel I became ill the next day and have been told by a physician that I may have pneumonia and have been prescribed 1000mg of antibiotics a day for 10 days.
    As a consumer and customer I should be safe guarded against being subject to moldy dangerous conditions that are dangerous to public health. This motel should not be able to house anyone in any environment that could endanger anyone's health. I'm healthy and fit so I'll be able to heal but others with compromised immune systems or even a guest with emphysema would not be so lucky. Please help protect customers from being exposed to potentially highly dangerous levels of mold. The smell of mold is obnoxious and I thought it was smoke. My girlfriend knew right away and I should have listened to here instead of spraying cologne around the room.

Knights Inn Kingston is NOT a BBB Accredited Business.

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