Reviews

Review Details

• Review fromS. P

  Date: 31/12/2023

  1 star
  Buyer Beware, poor customer service and even worse leadership. The worst customer service experience I have ever had not only with sales but also with their leadership. I purchased a used vehicle and promises were made, until I signed the on the dotted line and then I was abandoned and no longer were my promises or concerns followed up on. The day after I drove off the lot I was stranded on the side of the road with a heat shield dragging on the road, I did not receive an apology from the salesperson, I was told to continue driving the car and bring it on the following Monday, I was left without a vehicle for 2 days. No customer service offered to help with my circumstance. There are too many broken promises to list, if you are looking for a vehicle go to Braden, Revell, ******************* DO NOT go to Petrie, you will be treated as a second rate customer especially if it is a used vehicle. It is pointless to bring your concerns to leadership **** Petrie as you will be told the customer is always wrong and you will be dismissed and not responded to because they don't want to hear or improve their service, there is another customer around the corner so who cares, "We feel we have done nothing wrong" and "at this point we are losing money on this vehicle" what about the consumer who made a large purchase at your dealership? Take this good advice and go to any other **** dealership if you are looking for good customer service.

• Review fromA. H.

  Date: 19/06/2023

  1 star

  A. H.

  Date: 19/06/2023

  I bought my suv to Petrie Ford to have my e-brake looked at as it was coming on and then starts binging consistently while driving!I have warranty that I bought extra while purchasing the suv. They said that they will get a hold of the warranty company to see if it will be covered. I called a week later to see if they had any information regarding if the company would cover the cost .They had not and stated they could not get through to talk with them. Im still waiting for the call and nothing has been put into the warranty company as it was checked by another dealership that I took my car too.I have taken my car there a few times and had no issues with good service. The dealership has done nothing since I called a week later after they looked at my car. They also have dealt with this warranty company before.

  Petrie Ford

  Date: 20/06/2023

  I just looked into this on our end. Customer did not buy the vehicle or the warranty at our dealership. The third-party warranty company that they bought are hard to get ahold of. We are not a ******* dealer and so it takes more time. Other dealers that are tri-core dealers have a direct line where dealers like ** do not. I don't feel we should be penalized when we did not sell her the warranty, nor did we sell her the car. There are notes in my system showing we have reached out and who we spoke with at ******* so we did try.

  A. H.

  Date: 20/06/2023

  To comment on what Petrie Ford stated in their comment. It does not matter where you buy your vehicle and warranty. I should be able to take my vehicle to any **** dealership to have it fixed. I was not told once that they were not a ******* dealership. I took my vehicle there 2 previous times to have extended warranty repairs done and they had no problem getting a hold of ****care to do so. I had no complaints about their service. It was great. No one contacted me after I called a week later to see where they were in regards to getting it possibly covered. I left a message with the person I was dealing with, and received no call since. When I took it to the dealership that Im currently with. They told me exactly what I needed to get fixed and nothing more.. Yes Petrie Ford needs to be accountable for this situation because I paid money to have diagnostics done and nothing was fixed. So if there were notes that you tried, then you needed to reach out to the customer and stated that.

• Review fromMegan W

  Date: 21/09/2022

  1 star
  Beware of shady practices, and even worse leadership. We made the mistake of trusting Petrie Ford with diagnosing an issue our vehicle was having. They said there was no issue and that it was 100% safe to drive. This led to our engine completely failing on the side of the highway. After further investigation, it was found that Petrie did not fully investigate the issue we were having, and instead only looked at one small component/possible source of the issue. Their inability to completely and thoroughly diagnose the issue led to putting us in an extremely dangerous situation where we literally could have lost our lives. It was negligent behaviour that they continue to refuse to take accountability for. This situation was preventable, but resulted in us being stranded in on the highway in another province (with no assistance to get home from the dealership) and requiring us to completely replace the engine. On top of that, *****, the Service Manager, has the most disgusting attitude we have ever witnessed. Even the ***to-be, ****, admittedly described him as defensive in a face-to-face conversation that we had with her about our situation. Doesnt instil a lot of trust if the ** is aware of this behaviour and continues to employee these people. If you ever have a problem with the service you receive, you will never get resolution from the dealership level Do yourself a favour and bring your vehicle elsewhere.