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Business Profile

Floor Coverings

A&A Flooring Limited

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Coverings.

Complaints

This profile includes complaints for A&A Flooring Limited's headquarters and its corporate-owned locations. To view all corporate locations, see

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A&A Flooring Limited has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:13/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 01/30/2023 we purchased flooring. We purchased the floor because we were told it was durable and hard to mark or dent and also carried a lifetime warranty (25 years). We were told if we had any issues all we had to do was contact A&A Flooring and they would be there with a warranty *** to look at the floor and address the situation. In September 2024 we noticed the floor was denting from furniture sitting on it. We were told it would not do so. On Sept 30th 2024, my husband went in to talk to the store about it. We were told we'd have a call on Monday. Monday came and went and we didn't hear anything. 2 weeks later my husband stopped in to the ***** location. They took the information and said it would need to go to Richmond Vinyls warranty department. After a month we hadn't heard anything and I called and spoke with **** at the ***** location. He said it was sent to warranty but they hadn't heard anything and It could take a couple months. We waited and still had not heard anything. My husband stopped in to the ***** location again and was told the person he needed was in **********. He went to the ********** site and was told, you just missed him he's on his way to *****. I called again a couple weeks after looking for an update and was told we would get a call from the owner. Weeks went by and we heard nothing still. My husband stopped in again to the ***** location and was told they had no record of the sale and couldn't even find it. I provided my husband a picture of the receipt and they were able to find it and again said the owner would contact him next day. No one called. The next day my husband did get a call while working and was unable to answer. He called when able and was told the person he needed was gone for the day but would call him tomorrow. Weeks went by and we heard nothing. My husband finally connected with the owner who told him he and a warranty *** would be over to our home within a week or 2. No one has been here. It's been months since

      Business Response

      Date: 24/03/2025

      Good Morning,

      I am aware of this complaint and have sent the manufacturer all this information.  I will remind the manufacturer *** about this and that a site visit is required.  

       

       

      ***** ******

      A&A Flooring Limited

      Customer Answer

      Date: 24/03/2025

      ***** has reached out to myself as of this morning. A *** is supposed to be looking at the floor in the next couple of weeks, hopefully. 

      Customer Answer

      Date: 24/03/2025

      ***** has reached out to myself as of this morning. A *** is supposed to be looking at the floor in the next couple of weeks, hopefully. 

    A&A Flooring Limited is NOT a BBB Accredited Business.

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