We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Remodeling

Hometown Remodeling

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodeling.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After weeks following a full payment via e transfer of the deposit, Dec 4th Hometown Remodeling was finally to begin work on my upstairs bathroom. It was quoted as **** day job a clear requirement for the work to be done as I have a child potty training & needs to have a mainlevel bathroom easily accessible.Work started, albeit very slowly. **** was nearly never here while a contractor who worked for him came to begin tearing out the bath and then the floor. With less than a week on the job **** was asking for more money, this was before the bath was finalized, before the floor had been completed. No work had be been completed. I agreed to his demand to pay early.The following week, again **** shows up asking for more money, above what was estimated & claiming it was for work previously agreed on ( I have documented proof that none of the increase requests were legitimate). We declined, this time my husband had said that we will hold on to the last payment until the work was completed. It was at this point, the work came to a stop. I have gaping holes in walls, loose wires hanging from my ceiling, plumbing that is leaking (I have photos of all of this). Following up for the last 3 weeks have proven unfruitful. The vanity that I had paid for, documented in emails, text and photos have still not been delivered. The excuses continue without any progress and the story changes. I have a police report stating the last update was Jan 4-5 it would be coming down. That time has come & gone, still no vanity. I've offered alternative solutions, refund for the vanity, alternative vanity or any solution to finish my bathroom. Nothing, has changed No progress No work. The buyers protection states 30days (purchased goods - vanity), the law says reasonable timeframe (contractors work). I am 3 weeks with nothing but new & ongoing excuses. After much investigation, I have a large number of other customers that have similar stories & the potential history of ongoing scam in town.

Hometown Remodeling is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.