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Business Profile

Convenience Store

Hasty Market

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:20/10/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 18 % cream yesterday at the store. When I made one coffee it’s this morning, it didn’t taste right. I checked he expire date it’s tomorrow.
    I took I back to the store today and the guy at counter said SORRY no exchange no money back. I asked why ? He said it comes directly from the manufacturer, so he can’t do anything. He went and noticed the 2 others in the fridge Epiring tomorrow and left hm on the fridge.
    I walked away and threw the cream in the garage *** ****** ** *** *** **** ****** * ***** ** ****** * ******* **** ****** ***** ****** ***** ******* ***** ** *** **** **** 

    Customer Answer

    Date: 23/10/2023

    Hello, I have ***** ********* 2 pictures to show proof of payment, *** ** ***** ******* ** ********** ** *****. It was proof from my bank account. With the date and total. 
    I only wanted the gentleman at the store to replace it. When he wouldn’t I threw in the trash can in the store. 
    Because he said *** *** ******* product came from a supplier. So it’s not the stores responsibility to replace or give me back my money. 
    * ** ****** ******** ** **** ***** *** **** ********* **** ******* **** ******* *** ******** 

    Business Response

    Date: 30/10/2023

    Hello, 

    Good Afternoon, Firstly I would like to apologies to the customer (*******) for the inconvenience she experienced with her purchase. Also, I would like to give an explanation for not providing her with an exchange or refund. The reason is the customer was well aware of the (BEST BEFORE DATE) of the product she decided to buy at that day. The dates were clearly mentioned on the package of the product. The product she is concerned for is a dairy product which is manufactured by (******* ***********) so regarding the taste concern the customer should complain to the manufacture directly as they are the one who are responsible for the taste of the cream. For dairy products we cannot provide any kind of exchanges or refund. I really appreciate that the customer brought us her concerns regarding the product and we will report this to the manufacture so in future nobody has to experience such thing again. 

    Thank You, 

    Customer Answer

    Date: 31/10/2023



    Complaint: ********



    I am rejecting this response because: I didn’t notice the expiry date, when I purchased it. Only when I went back the next day. If they were that close to expiry date, wh didn’t they remove them and send them back for credit. 
    **** ***** ******* ** ******** ** ***** ***** The creamer was almost full, with only enough to make a coffee. 
    im only requesting a replacement. *********** *** **** ** ******* ****** *** ****** ** ******** ******* **** * ********* ****** ****** ***** *** *** ***** 



    Sincerely,



    ******* *****

    Business Response

    Date: 10/11/2023

    Hii, 

    Good Afternoon I hope you are doing well. I completely understand your frustration. Just for your reference for the dairy products in entire Canada nobody provides any kind of credit or exchanges even the manufacturer's don't provide with any kind of reimbursement. So, I'm really sorry that I can't do anything in this situation for you.

    Thank You, 

    Customer Answer

    Date: 13/11/2023



    Complaint: ********



    I am rejecting this response because: * **** ****** ***** ******* *** ******* ****** *** ** ***** *** ** ****** ** ****** ********* *** ******** 
    So you’re saying : if any of your diary goes bad - You just accept the loss in product? You don’t send back for credit, **** ***** ****** *** ********* ******* ******* * ****** ****** ** *** ******** ***** ***** *** *** ******** **** **** ****** ** ******** *** ******* 
    ** I really don’t see why you can’t just replace the litre of cream. That’s all I’m asking for. Is what I paid for. *** ***** * ******** ********* *** ** *** ** **** *** **** ***** ** ***** 

    ******* ********  *** *** ****** **** ******* ***** 




    Sincerely,



    ******* *****

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