Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:29/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ******** but this relate to a Vancouver Auction. The pick-up was taking place on Sunday, May 25th. I was flying back from ******* on that very day to ********, so I knew I wouldn't be able to pick up in case of a winning Auction .I contacted the seller through the " Question Box " on the bidding page, to ask him how he felt about a delayed pick-up and he informed me that he would keep my winning lots until I was ready for pick-up. See photos. I purchased a few items, not as many as I had hoped and contacted MaxSold about the seller's contact informations which were then given to me. ****** was the employee. I contacted the seller on Tuesday , May 27 th when he informed me that this was the last day I could pick-up. I couldn't go to ********* on such short notice I informed him. He just told me to get a refund. I did so and I chatted with ****** again as he had been a party to that transaction and applied for a refund. It wasn't till later in another very confusing Email that I learned that though it had been approved my refund was charged processing fees which reduced my credit to barely a third of my original payment. I feel I deserve the full amount because I did due diligence before bidding. The seller's answer basically amounted to a contract which your employee vetted by giving me the seller's informations. If you have a dispute, it is with the seller for not respecting his side of the contract.I have myself been on the side of the gentleman who lost items even though he had won. In my case the 2 minute extension didn't happen ( otherwise I would have increased my bids ) I also have pictures of these event.

  

  Business Response

  Date: 02/06/2025

  We would like to clarify that while the auction was hosted on our platform, our role is solely that of a facilitator between buyers and sellers. The Q&A feature is intended for clarifying details about a lot, not for coordinating alternative pickup times or special arrangements. S****** respond to inquiries, as such, we were not aware of any discussions or arrangements made outside the standard process. The only information we had was that the scheduled pickup was missed, and in accordance with our terms, this resulted in applicable fees being deducted from the refund.

  However, as a one-time exception, we will reimburse you those fees. Going forward, please ensure to carefully review the designated pickup dates and times and make necessary arrangements to collect your items as scheduled.

  
  Thank you for your understanding.

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** G *****

• Initial Complaint

  Date:27/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 10, 2025, I was scheduled to pick up a dining set I won through a MaxSold estate auction. Less than 24 hours before pickup, the seller abruptly cancelled the transaction without a clear explanation. I had already paid for the item in full ($410) and made non-refundable moving arrangements.Following the cancellation, I discovered that the exact same dining set was listed for sale on ******** Marketplace by a local furniture reseller on the same day the item was to be picked up. This strongly suggests that the seller cancelled the auction item to resell it privately, bypassing the auction process and violating the terms under which the sale occurred.The result was a direct financial loss:$66 in non-refundable mover cancellation fees $1,200 to repurchase a comparable dining set $410 in auction charges, for an item I never received Total loss: $856 I have documentation to substantiate the claim, including:MaxSold bid confirmation and payment Screenshots of the identical item listed for resale Timestamped correspondence with MaxSold Moving expense receipts This conduct reflects a breach of contract and a failure by MaxSold to enforce the integrity of its platform. The seller appeared to act in bad faith, and MaxSold facilitated the transaction and its abrupt cancellation without accountability or transparency.

  Customer Answer

  Date: 27/05/2025

  Correction: I had to repurchase a portion of the same dining set for $1200 that was won in auction.

  

  Business Response

  Date: 28/05/2025

  We completely understand how disappointing this situation must be.

  The auction was hosted on our platform, but we act solely as a facilitator between buyers and sellers. Unfortunately, if a seller is unwilling to release an item, we have no means to retrieve it or compel fulfillment.

  While this is not the experience we want for our buyers, we would like to offer a one-time exception by compensating you for the TaskRabbit fee. To proceed, well be reaching out directly to gather the necessary information.

  Were unable to offer compensation beyond this. The decision to purchase additional furniture outside of our platform was independent of the original (already refunded) transaction, and therefore we cannot assume liability for those costs.
  We appreciate your understanding and hope to provide a more positive experience in the future.

  Customer Answer

  Date: 28/05/2025

  Complaint: 23383337
  
  I am rejecting this response because:Thank you for the response and the offer to refund the $66 TaskRabbit/moving fee. However, I am not accepting this as full resolution.
  As detailed in my original complaint, the item I won and paid for was abruptly cancelled less than 24 hours before pickup. I later discovered that the exact same dining set was sold privately to a known local furniture reseller strongly indicating seller misconduct and bad-faith use of the MaxSold platform.
  The sellers bad-faith conductcanceling the transaction at the last minute and diverting the item to a private salecaused significant financial harm. Furthermore, MaxSolds failure to enforce seller accountability or provide adequate protections for buyers allowed this misconduct to occur unchecked, undermining trust in the platform and exposing buyers to avoidable losses.
  While I did receive a refund for the purchase, I still incurred $856 in direct losses (including repurchasing a portion of the item for $1,200 and a $66 non-refundable cancellation fee), all of which are documented and were reasonably foreseeable.
  I am requesting full compensation for those losses and respectfully ask MaxSold to take responsibility for a transaction it confirmed, processed, and failed to protect. I remain open to a fair and appropriate resolution.
  
  
  
  Sincerely,
  
  ***** C

  

  Business Response

  Date: 29/05/2025

  As mentioned, we are an online marketplace coordinating transactions between buyers and sellers and that while we regret the circumstances and we confirm that the seller has acted in violation of our seller terms of service, our buyer terms of service ( ***************************************************** )  make clear in paragraph 1 of the section titled 'Auction Platform' that "Maxsold has no control over the items and is not responsible for items a seller refuses to produce."

   We do take matters like this seriously, but discussions we have with our sellers will not be shared with buyers.  As you agreed to the auction terms linked above when you bid, we will not be processing a refund the purchase you made elsewhere.  We await your reply to the email we sent to you directly yesterday.

  Customer Answer

  Date: 30/05/2025

  Thank you for confirming the mover refund Ill accept that as a partial resolution.
  
  However, your response still leaves me without any compensation for the real financial loss I incurred due to the sellers confirmed violation of your Terms of Service. I understand MaxSold seeks to limit liability as a marketplace, but in this case, a seller you approved and facilitated has breached your platform rules and I was left to repurchase the item elsewhere.

  While I recognize that this repurchase was ultimately my choice, it was made necessary by a failed transaction within your controlled system. I believe this exposes a gap in consumer protection and accountability that merits review.
  
  I urge MaxSold to consider a policy that better protects buyers when seller misconduct is confirmed particularly when MaxSold retains platform control, payment processing, and auction authority. Im still hopeful a fair resolution can be found without escalating this matter.

  
  

• Initial Complaint

  Date:08/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Site operates as ************************** and offers an online auction. On Thursday, April 24th, I bid on an item described as a Granite countertop. The full description went on to describe not only the product was Granite but it was made of stone (to distinguish from a Granite finish). I bid on the item and won. When I went to pick up the item on Sunday the 27th, I discovered that the product was actually a wood laminate. I would never had bid on the product had I known it was made of wood. MAXSOLD and it's client falsely advertised the product as Granite and refuses to offer a refund.The amount is not large but I drove almost an hour (2 hours round trip) to pick up an item that was not as described.Attached picture is of the actual item with original ********** label indicating it's a laminate board and not granite.

  

  Business Response

  Date: 08/05/2025

  We would like to clarify that we are a platform facilitating sales between independent sellers and buyers. We are not the seller of the item in question, nor did we provide  the photos or description for the lot.

  However, in the interest of expedience and customer satisfaction, we will issue a refund for item.

  Customer Answer

  Date: 09/05/2025

  Can this complaint remain open until the vendor issues the promised refund?

  

  Business Response

  Date: 13/05/2025

  The refund was processed 05/08/2025 , can take time for their card agency to process on their side. Receipt attached and it is also visible if they log into their account. 

  Customer Answer

  Date: 14/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:14/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Maxsold for many years as a bidder. However, I refuse ever to use them again after what they have done on 3/13/25-3/14/25. I purchased several items at online auction and got a great deal on a dining table with 8 chairs which was the main reason we were watching and bidding on the auction. I was ecstatic when I won the table and chairs with no one else bidding on them, as I had planned to spend a lot more on them. When the auction closed, we reserved a Uhaul trailer for the pickup morning to transport the furniture. To my shock, Maxsold emailed me on 3/14 to tell me I had been refunded for the table and chairs lots as the seller "lost" an 8 ft table with 8 chairs. This is clearly a case of the seller mad with the price and lying. We called Maxsold thinking they would make the seller comply with their terms and go through with the sale, however, I was told on the phone by their employee that maybe I should try offering him more money for the items! That is not how auctions work. If the seller had a price in mind he should have placed a reserve. We had to cancel our uhaul order and had Maxsold refund the remainder of the invoice.I know that the employees tried to placate the seller by suggesting he say items were lost which is extremely unethical! I know Maxsold employees will see the items in question on the pickup morning and they are violating the terms of their policy. This is a highly deceptive business practice. Knowing that auctions will be "fixed" in sellers' favor should shatter any confidence in this company. How could anyone bid on items being held to such high standards as a bidder when they can just cancel the items you get "too good of a deal on." They told me that since I was refunded (without my consent) there is nothing they can do. So any time you win an item with Maxsold, just have no confidence the terms will be honored. They will push for you to pay more to appease the seller after the auction closes which is insane.

  

  Business Response

  Date: 17/03/2025

  Hi ***********

  
  Unfortunately we have no way to get the items back if the seller is unwilling to release them.  The auction was hosted on our platform, but we are simply facilitating a transaction between buyer & seller & can't force a seller to deliver. As we had no employees on site we were just told the items were no longer available.

  Thank you for your feedback, understandably this is not the experience we wish for our buyers, but we hope you will continue to participate in future auctions. 

   

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid and won a coin lot on MAXSOLD. In the lot description and pictures there was do damage shown or described. I checked the larger item in the lot as it was wrapped in paper and I could not easily see it was the correct item. The smaller items were in plastic.When I arrived home I looked at all the items and noticed that the smaller coin items had damage. One box had minimal damage to its outer case which slightly lowers its value, while another coin holder was completely destroyed. The holder didn't close, the piece on the inside that holds the coin was cracked and it put the value of the item at zero.I reached out to MAXSOLD multiple times and asked for a refund of the value lot due to the damages. I finally received a "courtesy refund" of just over $20 and was told I should have said something while I was at the pick up location.I purchased the items based on the trust that the description and pictures were truthful. I would have never made a bid knowing the amount of damage.

  

  Business Response

  Date: 10/02/2025

  The buyer did not review the items on site, a requirement set out in our "Terms and Conditions" which is posted on the website, and which buyers must agree to before bidding on any auction. Once an item leaves the pickup location we can not know what has happened to it in transport or afterwards. 
  
  We reviewed the request and found the amount being asked for was far to high, so as a courtesy we gave them $20 (even though they did not review at the pickup and discuss with the seller). To note, the coin case was photographed in the auction listing, and it did not have the amount of damage the buyer claimed afterwards

  . The 1970 Manitoba coin, with case, is available for purchase on sites like **** for under $20 including shipping. ************************************

  The other box that was damaged was a kraft paper  outer box holding the case that holds the coins so this isn't affecting the actual items that were listed, as that damage is in the auction photos so should have been considered when placing bids.  

• Initial Complaint

  Date:21/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won the bid on two leather couches for $70. The night before the pick up I received an email that I had been refunded as the seller no longer has my bid. I contacted MaxSold customer support for clarification and they were truly quite dismissive stating that the seller did not provide further information but that this occurs sometimes when the item is damaged or lost. My suspicion is that the seller regrets the sale and pulled the item because they didnt receive enough money for it. I was able to discover the sellers furniture business website and they have other similar items listed for $750.00. I am upset for a few reasons being that 1) I was really excited to get these couches for a great deal, 2) I had arranged a truck to transport the couches and spent time and gas money preparing the truck, and 3) I inconvenienced friends who rearranged their schedules to help me bring the couches home. A legitimate auction house would not permit a seller to back out of a sale after the bid has closed. If the seller needed a minimum bid to be reached, the sale should have started there. In my various customer support interactions with **********************, the agents have not offered me compensation for my time or my expenses incurred like I see has been provided to others who have had similar complaints. I also urge MaxSold to uphold issuing a lot removal fee to the seller to penalize them for breaching their contract.

  

  Business Response

  Date: 03/02/2025

  Hi Garnet
  
  Unfortunately we only know what was passed to you when your item was fully refunded, that it was no longer available. We understand your frustration, but we are simply the platform that was used by the third-party seller to list the goods. It is a rare occurrence for this to happen, but we do not have physical control of the items. 

  You can refer to the website Terms and Conditions page, which states
  
  "Any items sold on the Auction Platform and bought by you is a purchase and sale between you and the Seller, and other than facilitating the transaction, Maxsold is not responsible for such purchase and sale. Unless otherwise expressly stated, Maxsold has no control over such items and Maxsold shall not be responsible for any items not delivered or Seller refuses to deliver despite you winning the applicable item. "

  We apologize for the inconvenience.

   

   

   

   

• Initial Complaint

  Date:05/12/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please find attached:- A formal letter outlining my complaint in detail.- An excerpt of the relevant policy from Maxsold.- Screenshots of my email correspondence with Maxsold.

  

  Business Response

  Date: 09/12/2024

  We have reached out directly with a resolution about this concern. 
  Maxsold is an online platform that connects buyers and sellers and sellers are not representatives of Maxsold.
  

  

  Business Response

  Date: 09/12/2024

  Maxsold is an online platform that connects buyers and sellers and sellers are not representatives of Maxsold. The actions of this seller (to cancel their pickup) was outside of our control, but we have made arrangements directly with this complainant to resolve this issue the best we are able.  

  Customer Answer

  Date: 12/12/2024

  Thank you for looking into this for me. The company reached out to me and I am just waiting for my items to be shipped. Can I update the file once they have arrived? I just don't want to choose the "accept" option now in case the items never show up. I am not sure how long it will take though, so if possible, kindly do not close my file yet. Thanks again. 

  Customer Answer

  Date: 17/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:08/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  None of the pictures in the auction shows the ring i purchased had a missing ********. Please advise how to proceed. I could not get refund at pick up point as item was already paid for.

  

  Business Response

  Date: 30/08/2024

  Apologies for the delay, we were not receiving the messages about this.  ***** had already been refunded - they reached out to BBB before contacting us. At the time of the refund they were also reminded about the pickup policy in our Terms and Conditions, to always review items before leaving the pickup location so they can discuss and get any approvals required at the time they receive the goods. 

• Initial Complaint

  Date:15/04/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed a bid on maxsold. Watched the bid say winning as it was closing. Bid closed, said that I had win the bid, went to book a time to pick my item up and said I had been outbid on the item! I literally watched the timer expire on my bidding item, said I won but apparently I didn't and some how had lost after the timer had expired. When you are bidding on a high value item to only have it ripped away from you after you've won the bid is not only disheartening but completley wrong for a business to do thatand should have consequences for their actions.

  

  Business Response

  Date: 16/04/2024

  ****,
  We are sorry to hear about the challenges that you faced during bidding. Our aim is to ensure a smooth and enjoyable experience for all bidders.
  We referred the issue over to the tech team, and it seems like unfortunately there was a technical issue on the site that caused the situation to arise, we do apologize most sincerely for you disappointment.
  The tech team have been working through the issue to ensure that is does not affect future auctions.
  Thank you so much for bringing this feedback forward.
  Team MaxSold

• Initial Complaint

  Date:13/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We made a deal to maxsold to do auction and think of 30 percent for a fee. And the auction was done but we did not expect the result . I know some items might be sold for cheap but it is way to cheap and we only made sales of $325 then they deducted the fee of $300 , so we make only $25 and they give a good will for $25 . For our items it is like giving everything to them for free. I do the auction to maxsold I thought it will be a comfort for me but it is not. Oh my.

  

  Business Response

  Date: 14/12/2023

  ****,

  We are sorry to hear that you were disappointed with the results of the auction that you held. You are correct that we charge 30% or $300 for the auction service, and we do make that clear at all stages of the process, and in the contract. This minimum charge is in place to ensure that costs of operation of the auction are covered.

  Items start at $1, which we also make clear, and the then value of the items will be dictated by the bidders, and in most cases the auctions will bring a fair market value for the items, however again the bidding process will determine the outcome of the auction, in terms of what people are willing to pay.
  
  I am glad to hear that the team made the goodwill gesture of $25 given that this auction did not do well.

  Please feel free to reach out to ******************************** with anything we might be able to help you with.

  Rich