Complaints

This profile includes complaints for Hoyes, Michalos & Associates Inc. - Consumer Proposal & Licensed Insolvency Trustee's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Hoyes, Michalos & Associates Inc. - Consumer Proposal & Licensed Insolvency Trustee has 27 locations, listed below.

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  Hoyes, Michalos & Associates Inc. - Consumer Proposal & Licensed Insolvency Trustee

  800 King St W, Suite 2A Kitchener, ON N2G 1E8

  
• 

  Hoyes, Michalos & Associates Inc. - Consumer Proposal & Licensed Insolvency Trustee

  8 King Street East, Suite 800 Toronto, ON M5C 1B5

  
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  Hoyes, Michalos & Associates Inc. - Consumer Proposal & Licensed Insolvency Trustee

  205 - 55 King St St Catharines, ON L2R 3H5

  
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  Hoyes, Michalos & Associates Inc. - Consumer Proposal & Licensed Insolvency Trustee

  205 - 4056 Dorchester Rd Niagara Falls, ON L2E 6M9

  
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  Hoyes, Michalos & Associates Inc. - Consumer Proposal & Licensed Insolvency Trustee

  301 - 1030 Upper James St. Hamilton, ON L9C 6X6

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:14/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for consumer proposal October withdrew it November. Now the CRA is holding my refund and they told me that’s what happens in a consumer proposal. I’m NOT in consumer proposal it’s been withdrawn and I’m owed 2297$ from CRA. Was told to contact the trustee and ***** ** told me I won’t se a refund instead of looking into it for me. Horrible customer service and attention the detail. I need this money

  Business Response

  Date: 28/03/2023

  A review of our records show that ***** has been in
  contact with our office about locating his tax refund.
  
  On March 16, 2023
  we explained that we sent information to CRA that his proposal was withdrawn,
  at his request, and we requested that CRA release any refund to him. On March
  17, 2023, we also advised that his refund does not get sent to the the Trustee
  in a consumer proposal and that we did not receive his tax refund. A
  review of our records does not show a refund sent to us by CRA for *****. In a further email, we asked ***** to forward documentation that shows
  the refund being sent to us. He has not done that – a copy from our last email
  correspondence is below:
  
  “Again, we not
  received any income tax information from CRA. I am trying to help and would
  like this issue to be resolved but unfortunately, we have no information and
  you are unwilling to send the information you have. Are you able to give me the
  date it says the refund was sent to our office?
  
  If in fact CRA has
  sent the refund to our office we are more then willing to send you an
  etransfer. At this time we have not received the funds.”
  
  Unfortunately,
  ***** has not sent any documentation to show that CRA erred in sending us his
  refund. We cannot find any such refund in our system.
  
  Further, as *****
  withdrew his proposal, his debt returned, including monies owing to the CRA.
  The CRA may have kept his refund due to the legal right of offset. If this is
  the case, that is their legal right.

  We understand ***** is frustrated at not receiving his tax refund however it is not within our ability to resolve this. It is up to the CRA.

  If ***** would like
  to talk further, he can contact our office and ask to speak directly with Doug H..