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Business Profile

Fire and Water Damage Restoration

Paul Davis Systems of Kitchener-Waterloo Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:22/12/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The business all of a sudden sending me an invoice for 4000$ + Saying there was a work done and the amount wasn’t paid pretending that they had the wrong email address although they always emailed me the invoice has the wrong address and wrong dates I paid every single invoice I received, and they keep changing information on the invoice and sending it to me. There is a mistake on their side. They are refusing to acknowledge, and they insist on me paying and threatening to go to a collection agency.

    Business Response

    Date: 16/02/2023

    Hello,

    With all due respect, Ms. ****** ***** had us complete repairs in her house. We provided her the documentation and she denied that this work was ever completed.

    We have supporting documentation proving that our staff and subtrades attended to complete those repairs.

    We are currently pursuing the payment through a collection agency.

    I trust this satisfies your request.

    Sincerely,

    Glenn

    Customer Answer

    Date: 23/02/2023



    Complaint: ********



    I am rejecting this response because:

    i have documents that show the work that was done and the dates which r different from what the business is saying

    i sent few

    Also their employee ******* ***** who no more works for them now wanted to proceed with

    lots of work but i rejected it and i never signed any papers 

    i have lots of other details about insurance too

    plz call me at **********




    Sincerely,



    ***** ******

    Business Response

    Date: 01/03/2023

    Hello,

    It really doesn't matter what she thinks.

    We have completed the work in good faith and she needs to pay us for that work.(we have the documentation to prove that this work was done)

    We have sent this to collections and will let them take it from here.

    Sincerely,

    Glenn

Paul Davis Systems of Kitchener-Waterloo Inc is BBB Accredited.

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