Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name ****** ***** and I am contacting you regarding a refund that was never received from Hear Gift for a pair of hearing devices. On June 6th, 2023, my mother, **** *****, and I made a purchase in the amount of $313.49 for these devices and they were received on June 29, 2023. The devices did not work and were returned on July 10, 2023, as per instructions from Hear Gift. All requirements from the company were met and we were fully expecting the credit. After some time passed, we exchanged several emails with the company and were issued an apology for the delay and that the refund would be issued on August 23, 2023. In addition to not receiving the refund, the company has made no further contact with us via email or phone. Both my mother and I have sent multiple emails since then and made multiple phone calls. My last correspondence with them was this morning in which I attempted to contact them by phone and also initiated the chat feature on their website. I would appreciate any help and advice you could give us on this matter. I would be happy to forward any correspondence necessary to assist you.
  
  Thank you so much for your time.
  
  ****** *****
  ###-###-####
  ************@*****.com
  
  **** *****
  ###-###-####
  **********@***.com

• Initial Complaint

  Date:14/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hear gift offered a trial period with money back if not satisfied. I received a pair and they weren't comfortable so immediately sent them back per their instructions. Never got my refund and they won't return my calls or answer my emails. I'm at a loss on what to do next.

• Initial Complaint

  Date:20/09/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of ** Hearing Aids from HearGift on 05/30/2022. After trying them for 2 weeks they just didn't work for me. I contacted HearGift on 6/26/2022 requesting a return authorization and refund. On 06/27/2022 they sent me a Return Authorization showing that I was requesting a refund. As per their instructions I mailed the hearing aids along with the return authorization to them on 06/30/2022. I followed **** tracking and it showed the package was delivered in CANADA at 2:11 pm on July 18, 2022. I never heard from HearGift on receiving the package so I followed up with a email on the 07/22 regarding delivery. They stated "the package has not yet arrived. But the package was delivered to the border hence it was delivered in CANADA at 2:11 pm on July 18, 2022. We will probably receive it next week. Once received and checked Logistics will advise Accounting and then they will process the refund.
  The process will take anywhere around 10 to 15 BD. Once the refund has been processed and released you will receive an email to notify you". I replied with Tracking states: 18 Jul 2022 14:11 Delivered to your community mailbox, parcel locker or apt./condo mailbox *********, ON, Canada. I contacted them again on 08/03 requesting the status of my refund. They again stated Thanks for reaching out. It normally takes anywhere from 15 to 20 Business days to process the refund. Once done we will send you a notification via email.
  The refund process was started some time last week. I contacted them again on 08/23 informing them that it has now been 23 business days since the refund process was started and I have yet to receive it! This (original) email stated 15-20 business days! I apologize for this delay as we are not aware that you have not yet received a refund.We have been short-staffed due to the pandemic as a big number of our staff has been out sick but I will follow up with accounting. As of today (09/20) I still haven't received my refund!