We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Arthur's Heating & Cooling Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Ron N

    Date: 18/03/2024

    Ron N

    Date: 18/03/2024

    ******, he installed a furnace at my house and come to find out that the exhaust is blowing into my neighbors' window next door. I have reached out twice and he said he was too busy and I should send him pictures, also no warranty information for a $6500.00 furnace.
    * *** *** ****** **** ******** ** ******* **** ******* *********
    POOR Customer service.

    Arthur's Heating & Cooling Inc

    Date: 21/03/2024

    Hi. Yes, you called and demanded warranty information on a furnace installed at a vacant home in Hamilton and asked me to forward that information to a different phone number. Being at another job site at the time, I lost that number but texted the number you have called from, asking for the first and last name of the owners. Apparently, the number I texted back was a landline and you have not received my request. During furnace installation the house was unoccupied and we were contracted by a Trustee and not by you. I have never met you before, you are not our customer, only an end user. Few days later you called again, very angry and with ******* tone questioned how we do business and why I didn't get back to you. During our conversation, I have never said that I am too busy to provide the documents, I simply asked you to get the model and a serial number of the furnace, which is in your basement, to prove, that you have access to the furnace, you are the owner and not a complete stranger, trying to get somebody else personal information. I said that I and willing to help but I need that information. You implied "Is your time more valuable than my time"? Talking to you was not a pleasant experience. It seemed like you had anger management issues. I got depressed and hung up. I have asked for a picture of the furnace rating plate, which is on the right side of the furnace as well as the picture of the exhaust pipe in question. If the exhaust pipe is more than 12" from any openable window, then we are in compliance. Windows during heating season usually stay shut. As for the furnace registration and warranty, it can be registered by the owner on www.********.com When dealing with people you always achieve much more being polite and respectful. 

Arthur's Heating & Cooling Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.