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Business Profile

Insurance Agent

Angie DeGroot Insurance Agency Ltd
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/08/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Felt forced by employees to add my daughter to my insurance because she was moving back in with me after university. I explained this is something I did not feel comfortable with, however it they still insisted with **** customer service and no understanding. They still added my daughter, so I decided to not renew my policy via phone. However, after I chose not to renew my policy I was given a statement charging me $441.89. Insisting that I pay it or they will be sending me to credit bureau. I also thought it was inappropriate that they were asking for my new auto insurance documentation then twisting details to suggest that I was going to continue moving forward having insurance with them.

    Business Response

    Date: 15/08/2022

    Unfortunately, We needed to process the additional driver in the household as per ********** and Ontario's Automobile Insurance guidelines. We actually did not have any options as to whether we added her daughter as it is a requirement. We asked for a copy of her new Insurance so that we may backdate the cancellation to minimize the potential of any cancellation fees. We were hoping that we could backdate to her renewal date so that any cancellation fees would be waived but when the documentation was submitted by the client , unfortunately it was after the renewal date . We were unable to waive the cancellations fees. I totally understand her being concerned and if I could have waived the fees I would have definitely done this for her but in this case, It was after the renewal date that she placed her new insurance.

    Business Response

    Date: 24/11/2022

    Unfortunately, as previously explained. we were unable to backdate the cancellation due to when the request was received and therefore there is a balance outstanding. This is beyond my control and I sincerely wish we could have resolved this prior to your renewal date. Angie

    Customer Answer

    Date: 28/11/2022



    Complaint: ********



    I am rejecting this response because: I do not think the business made a reasonable response or resolution to the problem at hand.



    Sincerely,



    ******* ******

Angie DeGroot Insurance Agency Ltd is BBB Accredited.

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