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Business Profile

Internet Services

Cloud at Cost

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CloudAtCost provides virtual servers in the cloud which can be used in a variety of ways. When the business first started they had these "Life time" packages where I purchased a life time package where there are no reoccurring fees as there is a *** upfront cost so they get the funding to grow. Recently they stopped honoring these packages and shutdown my servers. I've recently sent in a support ticket asking why this happened and why they are not honoring the package I purchased. After a few emails back and forth they blocked my emails so now I cannot even send emails regarding this issue.

  • Initial Complaint

    Date:03/10/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Lifetime access to several cloud account developer packages. I additionally purchased web space and VPN lifetime accounts. When originally purchased the T&C stated that it was a one time cost. after a few years they began charging 9.00 per year for maintenance that was not in the original T&C, I was fine with a nominal fee for maintenance. They recently blocked my access to the developer cloud as well as the VPN and webspace. They are now wanting me to signup for RS account that has a fairly hefty monthly cost which I do not agree with. The T&C did not say that in the future you will be required to pay a monthly fee to access what you are paying for now... I would like a refund of all of the products that I have paid for that were under the T&C that stated they were mine under a lifetime agreement. I have paid more than $1000 for lifetime access to packages that I can no longer access.

  • Initial Complaint

    Date:19/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here are the purchases of the cloud software since I started using Cloud at Cost ********* ****** - Cloud Servers / Developer 2 - One time 11/28/2014 $0.00 $28.00 Paid ********* ****** - Cloud Servers / FREE Developer - One time View PDF Invoice 11/28/2014 $0.00 $0.00 Paid ********* ******* - Developer CloudPRO - Maintenance View PDF Invoice 05/17/2017 $0.00 $9.00 Paid ********* ******* - Cloud Storage / Cloud Storage 3 - One time View PDF Invoice 11/26/2017 $0.00 $44.75 Paid ********* ******* - Developer CloudPRO - Maintenance View PDF Invoice 05/17/2018 $0.00 $10.17 Paid ********* ******* - Developer CloudPRO - Maintenance View PDF Invoice 05/17/2019 $0.00 $10.17 Paid ********* ******* - Upgrade Developer v1 to Developer v3 - Developer Upgrade View PDF Invoice 09/20/2019 $0.00 $59.33 Paid ********* ******* - Developer CloudPRO v4 / Developer CloudPRO 2 v4 - One time View PDF Invoice 11/06/2021 $0.00 $90.40 Paid ********* ******* * Upgrade Account to Developer v4 - Account Upgrade View PDF Invoice 11/06/2021 $0.00 $3.39 Paid Cloud at Cost allows one to build virtual Machines which have access via IPv4 and IPv6, working cloud servers/virtual machines On Wednesday my server stopped working. I have tried several days to recreate my server but I have run into an error. I keep getting the following error trying to connect with the Cpanel console "Failed to connect to server ****** ****** after much research, ***** **** **** **** ***** ** ****** **** **** ****** * **** ******** ***** *********** *** ***** ** **********. I have submitted tech support tickets but there is no response and the email address listed on their website's Terms of service does not work. I also got emails from their ticket support system reporting the issue but that email is also invalid to reply to. They have not contacted me and my issue goes unresolved and I am without my virtual server.

Cloud at Cost is NOT a BBB Accredited Business.

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