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Business Profile

Laser Cosmetic Services

Cosmederm Medispa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laser Cosmetic Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:19/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    November 18th 2022 Paid for 6x Treatments of *** ******** ** (6 @ $200 each, total $1200 + gratuity $200 total $1400).
    I was to visit 1x/week for 6 weeks
    After my 2nd visit, I arrived to my appointment and the business is "Temporarily Closed" based on the sign out front.
    I emailed the business Dec 7, Dec 14, Dec 22 asking when they would be open again. On Dec 29 I received a reply indicating they were closed due to an internal issue. On January 11 I asked for a refund (4 @$200 + gratuity, for a total of $1000). I followed up again on Jan 12 asking for the refund, no responses to either.
    I have included my receipt, proof of payment (email money transfer) and email history.
    Please let me know what additional information you require.
    Thank you,
    ****

  • Initial Complaint

    Date:12/12/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 2022 i apid $1200 for 6 tattoo removal services

    As of now, i have completed 5 of the 6.

    Company no longer answers calls, emails or social media direct message ********** *** **** *** ** ************ 
    Appointments have been made and then cancelled by the business and appointments made, when arriving the doors are locked, gate closed

    Company is avoiding complrting the service.

    Voicemail is full as if no one is working there anymore

    Not sure how next steps work

Cosmederm Medispa is NOT a BBB Accredited Business.

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