Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

New Car Dealers

Heffner Motors Limited

Reviews

Customer Review Ratings

1/5 stars

Average of 4 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromPaul I

    Date: 22/08/2024

    1 star

    Paul I

    Date: 22/08/2024

    We dropped our 2 mth old 2024 ****** in for Paint sealer at ***** Detailing. Inside building they hit a wall and damaged back corner of cab door and box! They said $3600 but don’t worry we will fix it and give you loaner. No compensation for damages and value. I took truck to another ****** dealer for appraisal $9,000 damage.
    Heffner refuses to replace with a new truck says accidents happen!!
    8,000 km on truck. They tried to hide amount of damage by buffing out all paint scrapes and scratches before letting me see damage, hoping we would just take the loss!
    * **** **** * ******** *** ** ***** *** **** ** *** **** ***** *** *

    Heffner Motors Limited

    Date: 04/09/2024

    Hello ****. We acknowledge this was an unfortunate accident which we sincerely apologize for. We have offered to do the repair to new vehicle standards (beyond what insurance would do in a similar circumstance). However your vehicle is not brand new and does have over 8,000km on it or more. Therefore a straight replacement is not a fair request. We are still willing to do the repair as offered. As this conversation was not completed due to your ending of it please feel free to reach out to us to continue the conversation.
  • Review fromJ. H.

    Date: 08/01/2024

    1 star

    J. H.

    Date: 08/01/2024

    went in today to have awd sensor replaced, was told 1 to 2 hours, so I decided to wait. 1 hour later was told "sorry was some confusion but car is going in now". I said fine ill still wait. about 30-40 minutes later he comes to tell me they found frayed wires like animal had chewed, but that they could fix it but would cost me $270. I agreed. said it would be a bit longer so I decided to get shuttle home as I needed to get ready for work. I go in to get car and he tells me $427. No one ever called me to confirm this new cost with me or ask me if it was okay to proceed. i would have never accepted at $140 labor i would have took my car some where else. no wires were replaced just wrapped they charged me for 5 hours labor. i will NEVER take my car there again nor suggest going there to anyone ****** *** **** ** ** **** ** *** ******* *** ** **** ****** ****** so disappointed, ********** ***** **** **** * ******** **** ****** **** *** *********** *** **** ** ****** * ** *** ********* ***** ****** *** ** *** ********** ** **** **************

    Heffner Motors Limited

    Date: 23/01/2024

    ***** and I had a very productive discussion regarding her and other's concerns and have addressed hers, as well as refunding her the difference to the initial quote.

    J. H.

    Date: 27/01/2024

    Nick h. was great. I was very upset when I posted and we spoke and resolved everything.
  • Review fromMary B

    Date: 16/08/2023

    1 star

    Mary B

    Date: 16/08/2023

    ********** ***** *** **********! I had a horrible experience about 25 years ago trying to purchase a vehicle (I never bought there at that time and purchased from a different Toyota dealership) however decided to give them another chance. Even worse than before! Worst sales and senior management team ever. Do not waste your time or money when there are so many better Toyota dealerships. *** *** **** ***** ** ********? Buy elsewhere , I did and no regrets! They will never get another opportunity for a 3rd strike.

    Heffner Motors Limited

    Date: 10/10/2023

    Hello, We apologize that we were unable to fill your Highlander Hybrid order. As discussed we fill all orders in chronological order. Our allocation of vehicles is determined by Toyota Canada. At the time you chose to cancel your order you were 3rd on our list. We refunded your full deposit amount at that time.
  • Review fromBruce H

    Date: 18/10/2022

    1 star
    I took my sister today to Heffner Toyota after having found what seemed to be a suitable vehicle for her needs.
    The sales person we met with (Connor) certainly had no clue about the vehicle (Toyota Rav4 2022) Salesman assured us that the vehicle was an All Wheel drive. We where quite surprised / disappointed once we discovered that in fact it was front wheel drive only.
    The pressure to "buy it now before its gone" was incredible. The drive system is a $2500.00 difference between the two types. Salesman offered to drop the price by $150.00 because of the "mistake" which I would intact call a "misrepresentation". My sister was pressured into accepting thousands of dollars in additional costs (health, financing,payment insurances, as well as extra warranties) * ********** ***** *** ********* ******* **** ***** ********* ******* *

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.