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Business Profile

Internet Services

WaveDirect Telecommunications

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filled out an online inquiry about their services, asking them to email me, they called me right away instead.Told me they need to do a soft I query on my credit to see if I will need a deposit, reiterated that it WONT affect my credit score, I agreed. They did a hard inquiry that made my credit lower by 55 points!!!! I've been working really hard on my credit after a bankruptcy and DO NOT APPRECIATE THIS at all!!This should NOT be allowed to happen, when they tell me it's a soft inquiry and won't effect my credit score!!I want my points back!!!!!!!! (I dunno if this is possible, but if not I would at least like them to forgo the $200 deposit, cus a simple apology is NOT going to fix my credit!!)What can u do for me??

    Business Response

    Date: 10/04/2024

    Good Afternoon, 

    Firstly, we want to sincerely apologize to the customer for any inconvenience or frustration caused by the recent issue with their credit inquiry.

    Upon reviewing the situation, I can confirm that the term Soft Credit check was used in error during the conversation with one of team members. However, the statement that it would not affect your credit score was not explicitly mentioned on the call, and we understand how this misunderstanding could have arisen due to the use of the term soft.

    Id like to assure you that inquiries, whether soft or hard, typically have minimal impact on an individuals credit score, as they make up only 10% of the overall score according to *******. Additionally, a 55-point drop solely due to one inquiry is highly unlikely based on industry expertise.

    In order for us to further investigate and address this matter, would the customer be willing to provide the credit report indicating the decrease in score caused by our inquiry?

    Regarding the request to waive the $200 deposit, we understand the customers frustration and would like to discuss this further to find a suitable resolution for them.
    Please let us know if the customer would like us to contact them directly and well be more than happy to assist them.

    Once again, we apologize for any inconvenience this has caused and appreciate your understanding as we work to resolve this issue promptly.

WaveDirect Telecommunications is NOT a BBB Accredited Business.

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