We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pool Contractors

Leamington Pool & Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Contractors.

Complaints

This profile includes complaints for Leamington Pool & Spa's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Leamington Pool & Spa has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:13/06/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Contract with the Leamington Pool April 11, 2023. The entire balance, $67,000 was paid as per the contract in September or 2023. The outstanding items at time of that payment were 1. Pool opening/closing 2. Winter cover .In October 2023 the company attempted to honour the contract closing and installing the winter cover. The winter cover provided was incorrect and was not useable. In lieu of the proper winter cover, tarps were installed. After repeated emails it was indicated that a new cover was being constructed and would be immediately put in place. We continued to email over the winter of 2024 at which time we were finally answered in April that the new winter cover would be fitted at time of opening in May. When it came time the final step of the project, opening of the pool in May of this year, again the cover was NOT installed. This was after calling twice in advance of the opening to ensure they were clear that the cover was to installed at which time they indicated that they were aware that it would.During winter we learned business was sold.I then spoke to *** in person and by email indicating that the cover would be completed once a pool was concluded 3 doors down from me. Completed cover.I emailed *** and said I would be by the week of June 10, 2024 to pick up my cover as I was the owner. He replied to me "Ok got it".Stopped by today to pick up cover talked to *** directly today June 13, 2024. He indicated the cover was in *******. I indicated that I would pick there and he replied "only if you pay for it", I quickly replied that I had. He said it would be installed next week. I indicated that I was skeptical that the cover existed.If the cover is not completed by the June 20, 2024 I will be taking legal action. I have all contractual details and correspondences and will be prepared to share them in a court of law.Estimated outstanding value $3000.*************************

    Leamington Pool & Spa is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.