Reviews

Review Details

• Review fromJill O

  Date: 02/06/2023

  1 star
  Absolute worst customer service received. I have been trying to purchase passes since December 2022 during the Black Friday sale. Their online system was down and corrupt and multiple users were having difficulty purchasing during this time to benefit from the promotion. After repeated attempts, still no purchase successfully made. I was promised that when the purchase finally went through I would be honoured the promotional amount. Finally, I was able to successfully purchase 3 tickets for my family during May 2023. I reached out to customer service to be honoured the promotional discount of a further $10 off plus tax each ticket. In a very drawn out round about way, I was denied the refund. This is a small amount that would make a long time customer happy for the painful experience endured. They could not even honour this. It was like pulling teeth to speak to a supervisor/manager. When I finally got to speak to a supervisor, they said that Calypso was purchased by an ******** company and therefore there was nothing they could do to refund me the discount. Does that make any sense? I would love to get a refund on all the tickets in full but I was told that could never happen. I will not purchase next year. Reputation is important Calypso. Improvement with your customer service is in high and desperate need.

• Review fromAmanda B

  Date: 02/08/2022

  1 star
  Purchased tickets online where it says "Beat the lineup! Purchase your e-ticket prior to arrival", but we did not beat any lineups. In fact we had to lineup for an hour just to get into the venue, because they had to search every bag for knives (which I appreciated) and ID every single person, which makes absolutely no sense. If you have the correct number of tickets for the number of people in your party, why ID everyone? Extremely crowded conditions inside the park. In the span of 5 hours, my kids were able to get on only 3 rides due to the lineups. Huge lineups for bathrooms that were absolutely filthy. One bathroom I went to had only 1 working sink. Then at the closing time we faced a huge lineup of about 300 people just to return the locker key. And to top it all off, getting out of the parking lot was a nightmare. Thousands of cars trying to leave and only 2 gates open to allow cars to leave, and nobody directing traffic. It took 2 hours just to leave the parking lot. Many people were loosing patience and trying to jam themselves into the front of the line, making it very dangerous. This is not safe. I have no idea what would happen if there was an emergency where people had to be evacuated. Calypso needs to address these serious issues or limit the amount of people they allow in the park each day. It is a disaster waiting to happen.