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Business Profile

Farm Equipment

Mark McCabe Tractor Sales

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:17/03/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I priced a new tractor at Mark McCabe Tractor Sales. Mr. McCabe emailed me a price. I questioned the price because it seemed much higher than I was quoted from other dealers. So I asked if that was an out the door price, he replied "Yes that's out the door price" which came to the same pricing now as other dealers prices. I gave him a $2500.00 deposit as he had to order the unit. About a month later, he messaged me and said it was ready to go, come pick the tractor up and he would send me the sales receipt later. After asking 3 times for a copy of the bill of sale, he sent me an invoice charging tax on top of the "out the door price" and did not subtract my deposit. When questioned, he told me I could remove the amount of the deposit off the total. I then questioned him about the $3400.00 tax that he added on top of what he stated was an out the door price. He told me he won't use that terminology again, but still wants me to pay $3400.00 more than the original deal. I requested he take the tractor back and return my $2500.00 deposit, which he stated he will not! I have not paid the balance for the tractor at this time. His was misleading, consumers should not force to pay more than the original agreed price.

    Business Response

    Date: 05/04/2023

    We have received final payment from the customer for the tractor.  

     

    Thank you

    Customer Answer

    Date: 05/04/2023



    Complaint: 19605574



    I am rejecting this response because: Mr.McCabe lied about the price, as stated, he claimed it was an "out the door price". An out the price means, PDI, freight, tax, admin fee etc.are all included.  The same tractor could have been purchased for $3400.00 less at another dealership, which is what I would have done. Mr McCabe was misleading in order to make a sale.

    Sincerely,



    *** ******

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