Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** tried to resolve an issue with this business over the past few months. Theyve led me to call the **** which I also brought to a better business bureau upon calling the Better Business Bureau about the **** The *** told me that my complaint is more about this dealership, this dealership denied a warranty claim, the warranty was to repair an oil pan. They told me that I was not covered under warranty. I called to see if I was covered under warranty and was told I was not. I did not seek out any other dealership in the Dodge family because I thought that I was not covered under warranty. I never thought that I was being lied to the *** is denying a claim stating policy that I am beyond 60 days for a refund and that I did not get the work done at a dealership under the Dodge family. And that therefore I need to seek retribution from the dealership that wrong to me I have copies of invoices and I have an email that also states that wrong was done to me by this dealership. Ive given them a week to get an answer since ***************************************** Im moving forward with this Better Business Bureau complaint and will move forward to a civil system if I continue to get no answers. I am a customer and I paid for a service and I was denied a service. I have now paid for a part for my vehicle that shouldve been covered under the service and Im out of pocket this should have been a warranty claim, I ask only for the amount that I am *********** at this time of $1400 which is the amount on the receipt from the work being done for my oil pan. However, I will seek a more full amount for time and effort, seeking out this retribution that couldve easily been handled. I will also seek, undue hardship, and suffering. This is not the first time Ive been put through the ringer by this dealership, but it certainly will be the last.

  Business Response

  Date: 07/12/2023

  Please see mailed response.

  Customer Answer

  Date: 09/12/2023

   
  Complaint: 20822635
  
  I am rejecting this response because:

  it is misinformation.  I did attempt first and far most attempt to reach out to Williamson Dodge first.  It was previously called Manley Motors whom me and my family had an ongoing relationship in our vehicle purchase.  I am or attempt to be, a strong advocate for keeping local businesses employed, however when service or products are lacking you need to go elsewhere.  

  I had received some poor service from Williamson Dodge on my last oil change.  I had taken it in just before I had went on vacation maybe July 2020 had the oil changed, i had asked them about my emergency brake cable and that if they could fix it that the cable was broken and I was going on a trip with the truck out east and wanted it fixed first.  They service manager was a new fellow *** as the previous service manage I had dealt with ******************* was no longer employed with them.  I was told by *** that the cable was broken and  that they could not get the part before i left the only thing they could do is twist tie it up.  I say all this because when I picked up my truck *** only told be what I already knew, he did not even twist tie the cable up as per his suggestion  and charged me $180 dollars.  I was angry and did not want to go back for service here any longer.  I felt extorted.  

  This is all leading up to why i was not having my oil changed at Williamson  as I had always had done since I purchased the truck.  I did take my truck to *********************** to do an oil change, i told them that it was dripping oil and I did not know why, they told me it was my oil pan and that they were known for that and that i should check and make sure i had no warranty coverage as it was expensive, so I reached out to the dealership Williamson Dodge, and ************************* did pick up the phone an tell me that if my car was over *****km that i had no coverage, i asked he to look in the computer and I heard that she was hitting keys so I can only assume that she did indeed look up my extensive service history from about the 7 different vehicles serviced at the location.  She told me "No, it is not under warranty for oil pan repair".  I accepted this as an answer.  I did get the work done at ******************.

  I really thought nothing mush of it until I had went to ************************* when my truck started to make a ticking sound.  ****************** said that it would be better that a dodge dealer did the work as the manifolds were tricky.  When ************************* looked me up on the computer all of two seconds they said it would be under warranty that i had extended warranty.  I asked if this would have covered an Oil pan and they said yes.  I was livid.  I got calm and thought i wanted to approach this fairly.  I wanted to give ************************* the ***efit of the doubt.  I went in person in front of ************************* at he desk and said who I was and that we had previously spoke on the phone a few months back about a question I had for warranty on my truck.  *** was in the back window and I was speaking load enough I had his attention.  ***** looked me up on the computer and again told me I had no warranty coverage.  She made an off side comment about if I was even a person that got work done there and I said "I had been quite a faith full customer until all this".  Then they both realized who I was (the man who had the colossal paint mishap from a warranty job - which is another story to which I thin k the owner will remember me by now.)And when she clicked on what seemed another page she said "Oh shoot , there it is"  and here we are.  *** is now no longer with Williamson but he did witness this mishap and even wrote a letter in regards to what he had witnessed as I attached.  It was clear that this was a Mistake but yet another one that had cost ME the the money.  

  Oodles of time and money invested being your customer, there was no deal on a new car as promised from the paint incident, there was not refund on my $180 for nothing e-brake cable service and I did call about it once I had realized they didn't even twist tie the cable, and I am over fighting for a lie that was told to me about my warranty that cost me over $1200 dollars, regardless where the work was performed.  I appreciate the response however it is not true what your saying.  It seems you had half a story or your understanding me.  I would like restitution, it not even about the money its about accountability and about a service that was paid for and I was denied or lied to about if you will.   I have all the documentation I need to prove my case.  I have no problem representing myself, I will take ownership of my mistakes I hope that you will be responsible and take ownership of yours.

  Sincerely,
  
  *****************************