Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:22/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because I completed a voice-over project through Voices.com in December 2024, and I have not received payment for my work. The project was successfully delivered, and the client approved the final files. According to Voices.com's policies, payment is typically processed within a reasonable time after project completion, especially when using their SurePay system.However, as of today, May 21, 2025, I still have not received the payment, which has been pending since December 23, 2024.I have contacted Voices.com multiple times through their support channels, including email and platform messages, but I have not received any satisfactory response or resolution. I have verified that my payment information is correct and that the job was completed following all the platforms guidelines.I am extremely disappointed by the lack of communication and the delay in fulfilling a basic responsibility: paying a talent for completed work.I am seeking immediate payment of the funds owed to me and a formal explanation of the delay. If the situation is not resolved promptly, I will consider taking further action.Thank you for your attention to this matter.

  

  Business Response

  Date: 04/06/2025

  Hi *****,
  
  We sincerely apologize for the delay in payment for this project. It took much longer than anticipated for the client to approve the final files and release payment. We've confirmed with our team that payment has now been released to you (date of May 30). We very much appreciate your patience. If you have any further issues, please don't hesitate to let us know. Wishing you all the best.

  Customer Answer

  Date: 04/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:15/07/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is exactly the same complain like other complainants who submitted 10 videos for their 100$ Project . It was on March 14th when I had submitted the videos and since then have been following up with them multiple times , and got a reply just once in early April and early May giving same excuse of huge volume. Its July now and again there have been no reply by them on multiple follow *** and complaints . They have been ghosting constantly and now it seems that they dont want to pay on this ,which is not expected from them as they have made all their past payments on time . This is the first time they are doing this to people who work for them . I am shocked as they have also ghosted me . Have been with them since a decade and this is the first time they are not paying or replying for just 100$ . I guess their reputation i much more than this . Below are the complain numbers already registered with them but not resolved . Case 00630010:Case: 00631538:Below was the task given by them, thank fully dint refer my friends to do the same .___________________________________________________________________________We're reaching out again to make sure you don't miss out on this opportunity to earn $100 USD for a few minutes of work recording 30-second videos for a Voices client project. You can submit up to 10 videos and earn $10 USD for each video.Get the full project detailsand submit your videos here.Do you know any friends or family who want to earn some extra money? Just forward them this email and have them apply. Project Details:- Record up to 10 videos of yourself on your phone in your natural voice answering a few simple questions

  

  Business Response

  Date: 23/07/2024

  Hi *****,
  
  Thank you for sharing your feedback with us. Were very sorry to hear that youve had a disappointing experience working on this project. For future projects, we are working on making the submission process even easier and clearer, to save those who are submitting work and time. We are also working to make the corrections process smoother, so people are kept up-to-date on their submission status.
  
  By now you should have received a communication from Voices and unfortunately your files did not meet the spec requirements for the project. While we wanted to approve as many files as possible, the requirements of 4K, 60fps video, low background noise, and good lighting indoors and outdoors were not negotiable. A member of our team has now emailed you directly. We appreciate your patience. 

  Customer Answer

  Date: 23/07/2024

   
  Complaint: 21994864
  
  I am rejecting this response because they are now replying that the the requirements of " 4K, 60fps video, low background noise, and good lighting indoors and outdoors " were not me , This is absolutely False and the 10 videos submitted fulfilled every thing mentioned . I still do have those videos still with me and can it fulfills all the requirements .There was no reply from them for months on this and now they come up with this false claim .I have been in this work since 16 years and I know very well about the requirements they have mentioned . Its not about the 100$ ,I am more disappointed with them ghosting the mails and now again with this false claim . If they meet ,then I can show them how perfect the requirements were met . 

   

   

   

   

  
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 26/07/2024

  Hi *****,
  
  Thank you for coming back to ask for further clarification. We went back to the team that is working on this project to ask them to investigate further and discovered there had been an error made on their end. We sincerely apologize for the confusion around this and someone will be reaching out to you directly to ensure you are paid. The team is working hard to put better processes in place for future jobs of this nature so that these issues don't arise again. We thank you for your patience, apologize again, and hope that this resolves things to your satisfaction. 

  Customer Answer

  Date: 29/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:19/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After 3 rounds of demo re-recordings, I was awarded a job by Voices in late December. They gave me 3 days to record 22 pages, which with my busy travel schedule meant I would spend 7 hours recording on New Years Eve in order to deliver by Jan 1. During this time, NOBODY from their team reachable by phone to clarify on any points of the provided instructions which are INTENTIONALLY VAGUE and MISLEADING. Additionally, the specs for this job were NOT included in the original job post, and required the hiring of a recording studio which cost more than the project fee I would collect. The instructions were to deliver a total of 5 assets, including a 15min video featuring the read of the scary story script. Original video instructions are attached below. I worked diligently to follow the instructions provided and deliver the highest quality of work possible within the 3-day delivery window. I was paid by Voices via PAYPAL 51 days after I submitted my deliverables, signaling that my work had been "approved by their client" as stated in their instructions.I took the loss as a ****** and was excited to never have to deal with Voices again. However, for the past 4 months, I have been repeatedly harassed with intimidating emails from various male members of the voices team, demanding that I deliver additional work for FREE claiming that the video is missing paragraphs. This is exactly why, in the world of professional VO contracts, deliverables are always measured in WORD COUNT instead of runtime. But not at the shady organization that is Voices. I'll never work with them again and advise the highest level of caution to all fellow artists.

  

  Business Response

  Date: 21/06/2024

  Hi *****,
  
  Thank you for sharing your concerns. We have looked into your situation and spoken with various members of our team to ensure we understand the situation correctly. Payment was released to you when revisions were still needed on the work you had submitted, and attempts to contact you to complete those revisions were not answered. We've attached the letter recently sent to you from our VP of Customer Operations, which outlines the seriousness of the situation and the importance of fulfilling the terms of the contract. We've included a copy paste of some of the letter below for your reference, and attached it as a PDF.
  
  Excerpt from letter:
  
  It is imperative that the revisions be completed and submitted by Thursday of this week,
  June 20th, 2024, without exception. These revisions are not optional; they are
  fundamental to meeting the standards we expect and fulfilling our contractual obligations.
  
  Failure to meet this deadline will result in the immediate request for the return of the
  funds we have disbursed to you. This decision is non-negotiable and is in accordance
  with the terms of our agreement.
  
  At this stage, this issue is with our legal and finance department, so there is nothing further we can do until the revisions are completed. We have made an update in our system to ensure you don't receive any other communications from Voices outside of that concerning this issue.
  
  Thank you,
  
  The Voices Team

  Customer Answer

  Date: 21/06/2024

  Thank you for your prompt response and attention to this matter (in reference to complaint ID *********.

  I trust that your legal department has a solid understanding of entertainment law, which defines a "revision" to be out of scope when it exceeds the boundaries set by the original contract or agreement without proper authorization or mutual consent. 

  You hired me based on the natural speed of reading demonstrated in my demo and I agreed to deliver a 15 minute video, as part of the deliverables outlined in the agreement. I have delivered the assets as promised and have no further commitments to your project at this time.

  Sincerely, 
    
  
  ***********************************

• Initial Complaint

  Date:22/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Voices.com recruited me to do some videos with a promised payment of $100. I sent them the videos they acknowledged receipt and now theyve been ghosting me for a weeks. Avoid this disreputable sham company.

  

  Business Response

  Date: 23/04/2024

  Hi ****,
  
  Thank you for letting us know. Our team has been working through an incredibly high volume of files for this project. Once they've acknowledged receipt, there is still a second review that needs to take place to ensure the videos meet all the specifications. They've now looked at yours specifically and it looks like some have been approved and some have been rejected, which means they need corrections. Someone will be sending you an email shortly regarding those that need corrections. There will also be a payment email coming out to participants in this project, and as of right now Voices is still meeting the May *************************************** all the job listings for this project.
  
  Please keep an eye out for these communications from Voices. Thank you.
  
  The Voices Team
  

  Customer Answer

  Date: 23/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:18/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  8/18/22 there is a pending transaction from Voices.com in the total amount of $499.00.
  I have been trying to reach customer service because I have been trying to cancel my subscription and close my account for a couple week to no avail. On the website they supposedly give you an option to request to close your account but when you click cancel my account. A pop up shows up saying that one of their team members would soon get in contact with me within two days. I never received contact and not even a voice message. I wake up this morning with an alert from my bank of a large transaction and find out that voices.com still processed that amount to which I never wanted to happen in the first place. I have been calling them since last month and I have been trying to reach them and it always says that there is no one available right now..I want my refund and I want them to close my account. They should make this option easier for customers.

  

  Business Response

  Date: 19/08/2022

  Hi there - we passed this complaint along to our team and my colleague **** reached out and spoke to ***** directly yesterday and the refund is being processed. ***** was happy with the result. According to our records we did not receive any cancellation request prior to this, but the situation has been resolved now. ***** ********* **** ** *** ***** *** ** ******* *** ********** *** ****** **** ** **** *** ********* *******