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Business Profile

Auto Rentals and Leasing

Action Auto Leasing & Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:31/07/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The fact is is they repoed my car over insurance papers instead of turning it off and getting my attention that way my insurance never lapsed or anything they just needed paperwork. Honestly their business practices need to be looked into.

    Business Response

    Date: 02/08/2024

    We were disappointed to see your complaint. We take feedback seriously and are committed to addressing any legitimate issues our customers face.  We believe, however, that your complaint is both inaccurate and misleading. Regarding your insurance concerns, we have processes in place for handling insurance updates and ensuring that policies are received. Under the Highway Traffic Act, as the owner of the vehicle, we are liable for $1 Million if our vehicle is uninsured and involved in an accident.  We also want to ensure that our customer is protected at all times and that the vehicle has coverage for damage and theft. This requires us to ensure that vehicles are properly insured at all times.  In your case, when our review process indicated we had still not received an insurance policy as promised and required, we made multiple attempts to communicate with you.  When you were non-responsive, we were left with no choice to take possession of our vehicle.  When we did so, we also discovered that the vehicle is in fact damaged as well.  Our actions were not random at all but required because of the circumstances.

    Posting multiple negative hostile reviews and complaints does not change the facts that we did not receive an insurance policy as required, we did attempt to communicate with you and you were non-responsive,and you were aware of damage to the vehicle that you had not reported or dealt with.  We have also reached out to you and just been hung up on.  If you are willing to engage in a more constructive dialogue, we are open to resolving the matter amicably. However, we must insist on respectful communication moving forward to ensure that we can address your concerns effectively and continue our professional relationship on positive terms.

Action Auto Leasing & Sales is NOT a BBB Accredited Business.

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