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Business Profile

Auto Services

Active Green + Ross

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:21/11/2022

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Oct 25. 30;; several dates in Oct 2022... ******* ***** the manager there was asked by me to install a new battery and starter my car had some starting troubles because of the pandemic .so he said ok I waited days then when I got my car it still had exactly same issue I took it back late Sept 5 2022 he said to me ok I come to pick up car he took it with his friend then he wouldn't call me back with info so finally he said it needs new brakes then I said I care that the cars not running good at all black smoke was coming out and kept stalling he said its cause I left my car sitting for a year I said ok fix the brakes and put in spark plugs please he said ok so he Putin new brakes he's Saudi didn't need spark plugs they are great so for all the work so far I paid 2,000..he also said you won't have to pay tax just give me cash but he said I won't give you a receipt I thought what could go wrong so fine the next day or so my car still had troubles the same so I called him he said ok I take your car again and I will put in spark plugs he said ok so back the car goes ...he said he ordered some other part for me without even telling me so he said oh ok I put new spark plugs in so I brought car home still running really bad!!! I drove it around for a couple of days smoke still happening wouldn't star again he charged another 7,00 dollars after I painful cash again he told me I never replaced spark plugs they were fine he said he said he fixed my exhaust pipe which sounded a little so I got ripped off altogether I paid 3,000dollars my life savings and guess what still the same problems with car so I called and yelled at him saying you ripped me off !!! I told him I'm contacting Bob ... So I took my car to ******** **** towed it cause it wouldn't make it there the guy ****** who knows my situation said the spark plugs were never changed ever this car is 2001 Nissan maxima and he said he the guy from **** destroyed my exhaust pipe really bad work it needs all repair from front to end now I had to pay extra 2,300 dollars for new spark plugs and a little engine part that wasn't working right right ****** said my exhaust system is a terrible done job really bad and I'm needing to see heart doctor with all this going on for 2months please help ******** at **** won't give me receipt of for the brakes he installed although the brakes were replaced at **** waits ******** **** but everything else not sure I think my starter and light bulb I paid for were not installed by ****. I asked him for some money back for not fixing my car properly he said ha. No. way.. Please help me please he's takin advantage of a single woman with a son alone ...he lied about spark plugs after I paid him he lied he would take my car in for several days I would call and ask when are you coming please he would say soon then avoid me not call me back I kept calling there every day he would get his from helper to say he wasn't there so many times please I need justice for his horrible stealing scamming ways one more thing he didn't replace pipe under car just welcomed it and really bad I have receipts from ******** **** please help

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