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Business Profile

Collectibles

Bradford Exchange Limited
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 13 Customer Reviews

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Review Details

  • Klara B

    Date: 20/12/2022

    DISHONEST COMPANY!
    It is now twenty-eight days business since Bradford Exchange signed for the two coins I returned; one being a coin along with a coin box I never ordered in the first place. To date, my account is not showing any record of a refund, nor has my credit card received a credit from The Bradford Exchange.
    Bradford Exchange Return Item Policy stating account will be credited with 2-3 weeks. The tracking number from ****** **** shows that Bradford Exchange signed for the parcel on November 10, 2022. https://www.bradfordexchange.ca/service/customer-support-and-faqs.html **** ****** ***** ** *** ******** * **** *** ** *** ******** ********* ***** *** ** ******** ** **** *** *** ****** ***** ** ****** ***.

  • Kena C

    Date: 17/12/2022

    **** ******* ** * ****. They sell you products and ship them to you; however, they keep sending you the "series." Please note I did not think I was ordering a "subscription" with both items I purchased. The 1st time it happened, I kept the product and paid for it ($100 total above what I initially thought I was ordering). I had to call to cancel the subscription, which meant waiting on hold. Today I noticed a new charge on my Credit Card. Also, no email from Bradford Exchange to say they shipped me a product, just a charge to my credit card. This time, I am disputing the charge with my credit card, I will return the package to the sender, and I have emailed Bradford Exchange to remove me from all subscriptions and to never sell to me again. BTW - their customer service is only Monday - Friday (of course, they sell products to customers and are only open during weekdays???) Sorry, it is upsetting that I have yet to deal with this again. I warn people to find a different vendor to order from. I do not recommend doing business with the Bradford Exchange.

  • MARNI W

    Date: 31/10/2022

    Every item on their website is a rendering created by an artist NOT WHAT YOU WILL BE GETTING.
    In total I have purchased 5 baby dolls. The first 2 looked nothing like the rendering posted, the 3rd I would have kept but her armatures were broken and the 4th looked nothing like the rendering again.
    I am new to doll collecting and didn't know you had to research the doll on YouTube to actually find out what the doll really looks like. Usually nothing like what is on their website.
    ** ** ******* ** ****** ** ******* ********* ** **** *** **** ****** **** *** ******* They are basically showing you a product you will not receive. They only show renderings of their products none of them are the actual products.
    Recently my mom wanted the 5th doll a $300 doll. She is the cutest thing and my mom wanted to keep her. Today my mom noticed that the doll has a rip on the inside of the arm she will be going back sadly. Coincidentally I was warned that BE's silicone rips easily.
    AND waiting for returns is rather painful. They take almost a month which is unheard of in 2022. My mom returned the bassinet that was ordered as it was horrible quality and not worth the price and I am still waiting on the refund.
    When you email customer service they never actually answer your inquiry they reply with a scripted email. You will never accomplish anything with this company.
    I have lost over $100 is postage fees that are non-refundable.
    DO NOT BOTHER BUY FROM THEM.

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