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Business Profile

Computer Dealers

Microcad Computer Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/05/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a refurbished computer from Microcad through *******.ca The battery on this model is supposed to last 10-14 hours, and mine only lasts approximately 2 hours. Microcad says they will only warranty battery claims if it lasts less than two hours, or less than 20 percent of the new capacity. I searched their website (microcad.ca) and did not find any reference to this policy, nor was it in the listing for this unit or any other refurbished computer listing I checked on their website or *******.ca. (one of which I included below). I would not have purchased this unit had it been listed that it did not include a fully functional battery. I would like their false and misleading advertising to be corrected, and to be refunded the cost of purchasing a replacement battery.

    Business Response

    Date: 02/05/2023

    Hello 

     

    This laptop is a refurbished not to be compared to a NEW laptop.  Our refurbished laptops offer a 2 hour max on refurbished laptop.  The client called and was advised by both ITRefurbs and *******. The client was aware he was buying a refurbished Laptop.  No vendor offers a full 10-12 hour battery life on a refurbished unit.

     

Microcad Computer Corporation is NOT a BBB Accredited Business.

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