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Business Profile

Custom Framing

Fine Art Custom Framing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Custom Framing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 27, 2022 I left two pieces of Art at Fine Art Custom Framing -for framing. On May 5th, 2022 I received communication that the pictures were ready for pick up, and I made arrangements to pick up the art work. The first work is Indian tapestry - and it is framed beautifully - but there was no glass over the art and the inside of the frame was not painted - but a dirty mix of colors. I requested this be corrected and was told it would be done right away. The second art work is a copy of limited edition painting of tall ships in Port Stanley. The framing was completed as requested - but a piece of the frame was broke off and missing. At first I was told that was the way it was when I dropped it off - which is not true. I hand painted the frame from wood finish to white - and know it very well, and would not pay to have a picture framed into a broken frame. I was then told that the flourish would be repaired to it's original state. I left both pieces at the shop on Dundas Street for corrections to be done. I tried to communicate several times with the shop but emails are not answered and the door is locked when I go there. Can I please have assistance is getting my art work framed properly. At this time I am not able to get a hold of anyone at the shop.

    Customer Answer

    Date: 19/07/2022

    Good morning,



    The company has rectified the situation, I believe due to your communications- even though they did not respond.



    Thank you very much - this case can now be closed.



    ***** *****

    Customer Answer

    Date: 19/07/2022

    Thank you for your cooperation in responding to the above consumer's complaint. Following our usual procedure, we notified the consumer of your response and requested notification of whether or not it was satisfactorily resolved. The consumer has notified our office they are satisfied. Therefore, we have closed the complaint.

    Again, thank you


    Sincerely,

    [cstaff name], [cstaff title]
    Better Business Bureau Serving Western Ontario
    190 Wortley Rd., Suite 206
    London, ON N6C 4Y7

    P: 519-673-3222
    P: 877-283-9222
    F: 519-673-5966
    westernontario.bbb.org

Fine Art Custom Framing is NOT a BBB Accredited Business.

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