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Business Profile

Digital Marketing

Geeks Worldwide Solutions Incorporated

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:04/01/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 1/2/2024. *** paid to business-$266.86. They committed to provide internet technical support. Dispute is they impersonated Best Buy's technical support when I called to explain I was on the Best Buy web page and wanted to purchase a membership. ***** told me to close the page and he would give me all of the instructions. I agreed and he went on to get my debit card info, my verbal and email agreement to the charge and installed Webroot on my two devices. Then I found out he was not with Best Buy he is with Geeks Worldwide Solutions. I told him I don't want that but he said it was too late they will not give me a refund. They are in ********** and do not offer 24/7 365 day support which is useless for me on the east coast because I need them after 8pm EST. **** in the billing department agreed to give me a $100 refund in 5-7 business days, but has not sent an email to that effect nor agreed to send a check in the mail as I cancelled the debit card they had my info from. My order # is GWSU *********. I want the $100 refund sent to me by a check in the mail and an email of their agreement to do it. I still don't feel it is fair, but I may be fortunate to get that much from them. Please see 2 pg document attached and see the fine print. I contacted them within 3 days of the transaction to request a refund.

    Customer Answer

    Date: 14/01/2024

    Dear ********************,


    I have not received any information from Geeks Worldwide Solutions since they contacted me on or about January 9, **** by telephone. ******************************* told me that they could not issue a check for the promised refund of $100.00.  He asked me if I would accept a $100.00 gift card for Amazon. I told him yes that would be fine. He told me that I would receive further information by email. I have been checking my emails diligently and they have not followed through on their promise of an email to let me know about how I will receive the gift card. 


    I am definitely not satisfied with their response. I believe I was very accommodating to only ask for $100 within 72 hours of the transaction. Additionally, I have only been allowed to speak to the billing department once, very briefly. The billing department representative refused to give me his full name or a direct phone number to call him if I didn't get the promised refund. I have only been able to talk to the salesman, *****************************. He also has not contacted me again nor have I received any further emails.


    I would greatly appreciate it if you could please advocate for me with this company. They are quite difficult to work with and I wouldn't ever want to use their business again. I won't trust them with my banking information again, that's why I asked for a check in the mail. Again, if you could persuade them to arrange for the gift card, I'd greatly appreciate it.


    Sincerely,


    ***********************

    Customer Answer

    Date: 16/01/2024

     
    Better Business Bureau:

     
    I just wanted to tell you that I received my $100.00 refund from Geeks Worldwide Solutions **** yesterday. Thank you so much for your assistance. I don't believe they would have ever responded if it had not been for the BBB. Please continue your great work!
     
    Sincerely,
     
    ***********************
     


Geeks Worldwide Solutions Incorporated is NOT a BBB Accredited Business.

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