Reviews

Review Details

• Review fromKristi W

  Date: 14/12/2022

  1 star
  I would give zero stars but not an option. ***** ****** *** *** ****** ****** they run contest and don’t post rules then disqualify people who are winning. Isn’t a honest business I would not give them a dime of my money. ********* ******* ******.

• Review fromM. K

  Date: 05/10/2022

  1 star
  Two years ago, I purchased an Ashton Drake doll for my 13 year old daughter. This doll spent most time in its crib because it is very delicate. My daughter wasn't even allowed to brush the doll hair because with every stroke of the brush stands of hair came out. Ashton you failed to advise buyers that your dolls are very delicate, not kids friendly, and sensitive to climate change. My daughter woke up one day and found her doll with a torn wrist and knee: of which the doll hand torn off completely. I reached out to Ashton Drake to see if they provide repair service for the doll, like American Girl Doll and I was told "No... I'm sorry the doll was out of a lifetime warranty". HUH! The Rep also stated that the lifetime warranty is something I had to purchase at the time when the doll was purchased. WHAT! I thought lifetime warranty is a written guarantee that the product will last a lifetime. Especially a doll for kids! Not in Ashton Drake's case. I also ask the Rep if she can you refer me to an affiliating doll repair company and boy-oh-boy did she refer me. The Rep referred me to ****** ******** which is a clothing shop and **** * ******* **** retail store.
  Thank you very much Ashton Drake you taught me a very big less this lifetime. I purchased the doll with the intent to pass it down to among siblings or my grandchildren one day. I don't know what tainted my thoughts and led me to believe that more ($$$) is better! My grandmother always told me if it's not broke, don't fix it... ****** here I come and I promise you with a little TLC that ****** doll will be passed on generations to come.

• Review fromHolly W

  Date: 20/09/2022

  1 star
  I ordered a doll and outfit November 25, 2020. It was $216.10 so to my knowledge, I was signing up for a monthly payment plan. Fast forward to September 20, 2022, I notice that I am still being charged $14.95 every month. After calling and asking what is going on they inform me that I am apart of a rewards program. I have no recollection of signing up for any monthly plan. I believe once I signed up for a monthly payment plan, they automatically enrolled me in that. When I asked where my money was going to, he basically told me it was going to the company because he didn't see that I had used any rewards. Again, No clue how this happened.
  After going through all my emails to see when this happened, I noticed that they sent me emails twice a day, every day pushing sales but maybe one email with the subject line "Take advantage of your exclusive member benefits". In small font at the bottom it does state that my 30 day trial is ending and if I don't cancel then they will automatically charge my card. With the obscene amount of emails, it seems very strategic to throw one email out that isn't even clear about an apparent membership I was apart of.
  When I go to login to the website, it even states that I have no account. Although I have purchased from the company several times. So, how I am apparently registered for a rewards program is beyond me. After signing in to review my previous orders, it said I had no account and I had to register. Once I did that, I just kept getting this message "When you receive the e-mail, you're free to track your Order Status and enjoy all the other benefits of a Registered Client." Majority of websites will allow you to check your order without sighing in so again, seems sketchy.
  Please be cautious ordering from this company. Outside of the dolls being an obscene amount of money, I never recall signing up for a program. This company ****** ***** ***** *** hides behind a bogus "REWARDS PROGRAM".