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Business Profile

Electrical Power Systems Maintenance

Hydro One Networks Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical Power Systems Maintenance.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/03/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hydro One switched the billing on my house, that I have had in my name for over *********************************************************** at all. This to me seems like fraud, totally unethical and in some one is or should be illegal. How can someone go online to Hydro One web site get an account changed from one person to another person and address with out the account holder being contacted about it? Have the scammers or Identity theft criminals got a hold of this yet? How can this even be allowed? Its not like I died and someone else took over the house. I am still quit alive and have been the account holder for over 25 years. Shouldn't that in itself be reason enough to at least check?

  • Initial Complaint

    Date:26/01/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are sending my account to collections wrongly for a billing period I wasn't at the address and claiming I never reached out to them prior which I did.At first they told me they could backdate it if I provided proof I was moved out before a certain date and then after I did they told me they couldn't anymore. I literally have a legal agreement stating I had to be vacated for a certain date.

Hydro One Networks Inc. is NOT a BBB Accredited Business.

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