Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Fit4less has 45 locations, listed below.

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  Fit4less

  710 Proudfoot Lane London, ON N6H 5G5

• 

  Fit4less

  417 Smythe St Fredericton, NB E3B 3E3

• 

  Fit4less

  7A - 8401 Weston Rd Woodbridge, ON L4L 1A6

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  Fit4less

  243 King St E Bowmanville, ON L1C 3X1

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  Fit4less

  95 First St Orangeville, ON L9W 5E8

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled the membership but they are still charging annual fee for the whole year upfront. Also extra one month fee.

  Business Response

  Date: 13/01/2025

  Hi There, 

  After reviewing the membership we can see that the cancellation was requested on 2025-01-06 ending on 2025-02-05.

  Fit4Less requires 30 days' notice for all membership cancellations as stated in the Term and Conditions of the contract and members are responsible for any payments within their cancellation period as they do still have access to our facilities.
  
  Additionally, the Annual Fee is a non-refundable fee that is charged each year on/around the membership anniversary date as also stated in your membership contract. 

  Thanks.

   

• Initial Complaint

  Date:24/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to unresolved issues with my membership, billing discrepancies, poor communication, and lack of customer service. Below is the timeline of events:Initial Payment Disturbance (October 31): I first received an email on October 31 notifying me of a payment disturbance on my account. Upon receiving this, I immediately called the facility and was told by the Regional Manager that if I paid off the outstanding balance and the fee, my membership would be reinstated. I made the payment as instructed, but my membership was not reinstated as promised.Repeated Attempts to Resolve the Issue: After the payment, I continued to follow up multiple times, but I was continually informed that the Regional Manager was busy supporting other locations and that there was no on-site manager available. I patiently waited, but after a prolonged period of no resolution or communication, my frustration grew.Inadequate Responses from Staff: I visited the facility several times in person, yet every time I spoke with the employees, they stated they had no access to my account and were unable to make any changes, including updating my banking information. Despite my persistence, no one was able to resolve the issue or provide meaningful assistance.Account Reinstatement (December 19): On December 19, I was finally informed that my account had been reinstated. However, I was left confused as to why I still owed a balance for services I had not used before this date. The fact that I was being charged for services I couldn't access remains unclear and unacceptable.Desired Resolution: All I initially asked for was to either pay the remaining balance of my contract to avoid further disturbances or to be compensated by waiving the annual fee, at which point I would have gladly signed a new contract. This would have been a reasonable resolution, given the miscommunication and the time wasted on this matter. However, no such resolution has been offered.

  Business Response

  Date: 13/01/2025

  Hi There, 

  Fit4Less will be reaching out to this member directly to discuss their membership. 

  Thanks.

• Initial Complaint

  Date:27/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter signed up for a pay as you go membership. She cancelled the membership and received an email confirming that it has been cancelled and that her access ends on August 19, 2024.On the following dates, the membership dues have continued to come out of my account November 25 $9.03 November 12 $9.03 October 28 $9.03 October 15 $9.03 October 1 $9.03 September 16 $9.03 September 3 $9.03 I spoke to the manager on November 13. She said to send her the cancellation email and said that she would start a ticket.On November 25, I hadnt heard from the manager and was charged again. I put a stop payment order at my bank for any further charges at a cost to me of $12.50.On November 27, I went back down to speak with the manager and she said that the initial cancellation had been cancelled. I told her that my daughter had not cancelled the cancelation, but had started a new membership at a different location (not pay as you go). I suggested that may be the issue.The manager said that there was nothing she could do. I asked for her managers contact information, she refused to supply this.I just want my money back and for fit4less to quit taking my money.I got charged again on November 25

  Business Response

  Date: 03/12/2024

  Hi There, 

  Fit4Less will be reaching out internally regarding this. 

  Thanks.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Fit for less on May 14, 2024. I had the regular membership. I changed my bank on July 17, 2024, from where my payments were being taken. I informed fit for less for that change will occur about 3-4 days before it happened so they can update my banking information. I was informed it was fixed. Nothing was absolutely done and I received an email for getting *** charge due to account closure when I reached out to the gym and the manager Carry said she will get this fixed and updated my banking information. She herself confirmed her system is changed and the staff is new and untrained so this was absolutely possible to happen and has happened with multiple people. Nothing was fixed I ended up cancelling my membership and I asked for a payment receipt on September 9th, 2024. No response was given to me. I reached out to the gym in person I was told it will take in total of 15 business days. Nothing was actioned I reclaimed for the receipt, no action again. I left my review on their ****** maps. I was told to reach out via social media which is the biggest red flag. What kind of a business ask to reach out on social media. Scammers!!!!! I reached out on to their instagram page on Movember 4, 2024 for asking about the payment receipt and also explained my whole story of why asking here. But I got one response saying get it online. Like if could get it online why would I reach out to you, read my whole question. But no response was given to me at all. All I want is my payment receipt and not this mental depression I have been given by these people. Their manager literally yelled at me over the phone I wish they have it recorded as I want to get a lawyer involved if this will not get resolved. Im not backing off at this point.

  Business Response

  Date: 22/11/2024

  Hi There, 

  Fit4Less will be reaching out internally for resolution.

  Thanks!

  Customer Answer

  Date: 22/11/2024

  Hi, 

  I dont know what is meant by reaching out internally? Will I be reached out? If yes, whats the date and who is reaching out? Whats the solution for my question? Where is the payment receipt I asked for? 
  I need precise answer not basic statement please. 
  thanks 

  Customer Answer

  Date: 02/12/2024

   
  Complaint: 22541868
  
  I am rejecting this response because:

   

  Hi, 
  
  I dont know what is meant by reaching out internally? Will I be reached out? If yes, whats the date and who is reaching out? Whats the solution for my question? Where is the payment receipt I asked for? 
  I need precise answer not basic statement please. 
  

  thanks 
  
  *********** *****

  Business Response

  Date: 06/12/2024

  Hello,

  The Region Manager of ******** will be the one to reach out. 

  They plan to reach out by the end of this week to discuss the information brought forward.

  Thank you.

  Customer Answer

  Date: 09/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********** *****

• Initial Complaint

  Date:14/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Been with Fit4Less a few years. Moved to an Oshawa address so started to use the location there. Didnt like the location due to some really odd characters working out there. Taking off their shirts while doing their workouts when staff were present. Nothing being done about it. Place is a mess. Some of them are crazy and staff allow anyone to join. Cancelled my subscription using the self service kiosk around my anniversary date. Still have a brand new yearly subscription charge (please refund!) and got another charge today for my regular payment. I cancelled a few weeks ago. I understand the club says they need 30 days notice but the $65 yearly fee is a money grab. Im no longer a member. I expected an automatic refund of this fee. As my account is yearly fee + monthly billing.

  Customer Answer

  Date: 30/09/2024

  Company continues to take money from my account. No refund of yearly fee at this time. It appears others with similar complaints were returned their yearly fee looking at other complaints re Fit4less situations similar to my own. 

• Initial Complaint

  Date:06/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a membership on the 31st of August. For the past two days the fit4less kiosk to get a membership card has been broken due to a system outage. Today I went during staff hours and tried to get my card at your **************** location in ***********. Your employee told me that he can't give me a card because of the outage. I asked him how long it would be until I got my card and he said I don't know. He then suggested I wait till Monday. I told him I'm following a specific plan which means I can't skip a workout. He said Ill give you one guest pass, but that would only let me workout today and give me no access till Monday. I asked for another but he refused. Finally I said, will you be able to give me just one more so I can do the two required workouts until Monday or do I need a find another gym. He said this is the system and that no manager is available to help me. I said is this not affecting a lot of people to which he said "we currently have no solution". Ultimately he canceled by membership. The employee was extremely rude throughout the interaction and made it painfully obvious that I was inconveniencing him (all I wanted was my card, which I paid for already)

  Business Response

  Date: 26/09/2024

  Hi There, 

  After reviewing the membership we can see that this matter has since been resolved.

  Thanks.

• Initial Complaint

  Date:31/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried canceling my membership for 3 months and keep getting charged every month for fees. Just called again today and was told it takes a month to cancel. Again told I would receive an email to acknowledge the cancelation. This time I got the employees name and will be disputing the charges with my bank if any further money is deducted. Employee was great, he did apologize for the inconvenience and made sure to give his name however I am doubtful I will not be charged again. Beware when signing up for this gym that canceling is a nightmare. Alot of reports with this issue from members posting online.

  Business Response

  Date: 03/09/2024

  Hi There, 

  Fit4Less will be reaching out to this member internally.

  Thanks!

• Initial Complaint

  Date:30/08/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction of CAD $13.55 was made on August 28th, 2024 to Fit4Less Canada(Goodlife)I had cancelled my membership over a year ago. They do this once every two weeks. The business has not resolved this of course, and they have a history of such practice.

  Business Response

  Date: 03/09/2024

  Hi There, 

  Fit4Less will be reaching out to this member directly. 

  Thanks!

• Initial Complaint

  Date:03/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my deep concern and dissatisfaction regarding a serious incident that occurred at ****** on July 9th, 2024. This incident has left me questioning the security and professionalism of the gyms staff, and I believe it requires immediate attention from upper management.After finishing my workout, I returned to the locker room only to find my padlock broken. Understandably alarmed, I went to the front desk to report the incident. I was informed by an employee that another employee named ***** had broken open my locker because another customer mistakenly thought it was his. The customer, who had a similar padlock, was unable to open his locker and assumed mine was his. *****, upon discovering the mistake, left my locker open with my belongings inside, creating a significant breach of security.While I appreciate the misunderstanding, I am extremely disappointed with the response I received from the gyms management. Despite my request for a replacement 4-digit password locker, I was informed today that, the gym manager, ******, would not provide a new lock or offer any form of compensation for the broken padlock. Additionally, the customer who caused damage to my property has refused to compensate for my loss.This incident has not only inconvenienced me but also made me feel that my personal belongings are not safe at your facility. The handling of this situation by the gym staff was inadequate and unprofessional. I strongly believe that the gym should take responsibility for the actions of its employees.I request that the gym provide a replacement lock immediately and compensate for any inconvenience caused. Additionally, I urge you to review your policies and staff training procedures to prevent such incidents from occurring in the future.I hope that this matter can be resolved promptly and satisfactorily. I look forward to your response and a swift resolution to this issue.Thank you for your attention to this matter.

  Business Response

  Date: 09/08/2024

  Hi There,

  Fit4Less will be reaching out to Sait directly.

  Thanks.

• Initial Complaint

  Date:29/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My membership was canceled in May and they have continued to charge my account. I was charged a $70 annual fee after my account was closed.

  Business Response

  Date: 09/08/2024

  Hi There, 

  Fit4Less has already been in contact with this member and this has been resolved.

  Thanks!