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Business Profile

Exercise Programs

Fit4less

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Programs.

Complaints

This profile includes complaints for Fit4less's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fit4less has 45 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Fit4less

      710 Proudfoot Lane London, ON N6H 5G5

    • Fit4less

      417 Smythe St Fredericton, NB E3B 3E3

    • Fit4less

      7A - 8401 Weston Rd Woodbridge, ON L4L 1A6

    • Fit4less

      243 King St E Bowmanville, ON L1C 3X1

    • Fit4less

      95 First St Orangeville, ON L9W 5E8

    Customer Complaints Summary

    • 71 total complaints in the last 3 years.
    • 27 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/01/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are 5 or 6 treadmills broken and not fixed. The gym is always full and I dont understand why they cannot be fixed. We are paying to work out and cannot even do so. Fix the machines.

      Business Response

      Date: 22/01/2024

      Hi There, 

      Fit4Less has reached out to the member internally. 

      Thanks.

      Customer Answer

      Date: 22/01/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:03/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I joined the fit 4 less gym in November. They offer tanning as one of the benefits of a black card. I purchased the black card and paid the full year. Since I have been at the gym and likely before one of the tanning beds has been 'out of order'. As this is one of the selling points to the black card (which costs more money), I believe that they have had enough time to repair the equipment but it does not appear anythiing is being done to take this action. ALSO the employers rarely clean the tanning beds between users and this is a health and safety issue. I attend the Bedford location.

      Business Response

      Date: 12/01/2024

      Hi There, 

      Fit4Less will be reaching out to the member directly. 

      Thanks!

    • Initial Complaint

      Date:04/12/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started my membership with fit4less in june 2022 and then I go to gym only 3-4 times as i moved from that location.I tried to cancel it but I cannot as I tried calling them and they dont answer as I am not very healthy for some time didnt see my card as it got charged a cleaning fees of 70$ I never visited the gym and I never used their services and they charge **** want my card not to be charged and my money back as this all that I paid for is nothing.

      Business Response

      Date: 06/12/2023

      Hi There, 

      Fit4Less will be reaching out to the member internally for resolution. 

      Thanks!

    • Initial Complaint

      Date:16/11/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I woke up yesterday morning and realized fit4less had taken 28$ out of my bank and then another 18$ on top of that in the same day. I a very confused and would like an explanation and money back.

      Business Response

      Date: 23/11/2023

      Hi There, 

      Fit4Less has spoken with this member to explain the charges on their account. 

      Thanks.

    • Initial Complaint

      Date:13/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 27, 2023, I cancelled my membership to Fit4Less (****************************************************************). Despite having cancelled the membership on-site directly in their terminal (which is their requirement) they tried taking a payment on October 31. That payment was reversed. Now, two separate deductions are showing up on my account dated November 14, 2023, one for $27.10 and another for $25. According to the attendant at the location (Fit4Less is a subsidiary of Goodlife, and according to their voicemail, all accounts and inquiries for Fit4Less are dealt with by the specific location) the $25 is a late fee!? I'm assuming the $27.10 is payment for 4 weeks ($13.55/bi-weekly x 2), however, my call has not yet been returned by the manager. Regardless, NONE of these payments are justified or authorized. Further, it's pretty clear from the 70+ other complaints about this business that this is SOP for Fit4Less (even the lady I spoke to at my bank said that Fit4Less took unauthorized payments from her account when she canceled)!

      Business Response

      Date: 23/11/2023

      Hi There, 

      Thanks for reaching out, Fit4Less will be reaching out to the Member and handling this internally. 

      Thank you.

    • Initial Complaint

      Date:07/10/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was grossly overcharged for my $15.81 membership (Black Card). My account had just enough money in it to pay for the $15.81 membership. I then received a second charge of $11.24, which is not part of my membership & was not considered as a possibility for when I put money in my account. This caused an overdraft. The system then took the lack of the gratuitous $11.24 as a reason to then charge another $45 from my account, which was entirely due to the false charge. I was finally refunded $11.24, which set my account to -$39.57. This negative balance is due to negligence & overcharging, and I would like (at least) $39.57 to cover the overdraft fees, which (again) the business is to be held accountable for.

      Business Response

      Date: 23/10/2023

      Hi There,

      The additional $11.24 charge was the Rate Guarantee Fee (now known as "Lock in Your Rate") that you opt' into during signup on 2023-08-22. This fee is charged quarterly on January 1st, April 1st,July 1st and October 1st. As the 1st was on the weekend and banks were closed on Monday this is why you would see the charge on a later date on your statement. Additionally, the $45.00 charge was not charged to you by Fit4Less this is a bank service fee that your bank charged for the returned payment.

      Thanks,

    • Initial Complaint

      Date:26/09/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 07, 2023, I came into FIT4LESS on ************************************************ to cancel my gym membership, I was told that the membership will be cancelled within 30 days of payment, sure thats fine. I paid, left and walked out. A few weeks go by I see another attempted charge from FIT4LESS so I call them, they tell me that another payment was taken out and since I have a stop payment on it. It was charged back, so now I call them to tell them that I already paid for the cancellation and the over charge for the month. They said the payment never went through, but here, on my statement it shows POSTED. This is crazy, how do you operate on scam.

      Business Response

      Date: 23/10/2023

      Hi There, 

      Fit4Less will be reaching out to the member internally.

      Thanks!

    • Initial Complaint

      Date:19/08/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THE FIT4LESS I EXPERIENCED THIS AT IS 1925 DUNDAS STREET N5V-1P7 option not available here on website. Great facility. Reasonably clean, polite employees and loads of good equipment. I enjoyed my time here through and through. That being said, the company itself values money over loyal customers. In my first few weeks, I temporarily misplaced my card, and they wanted to charge 28 dollars just to replace my card! A tiny piece of plastic. (In contract it says they may charge. No amount indicated, which is a bit strange as every other extra charge is specified.) I ended up finding it and didn't need to, but that's not the topic I plan to discuss- just another example to add to my point. My child emptied my checkings account on his PS4 games and while that was being resolved- I missed a payment with these guys. $13.55. I woke up this morning to the email saying so. The email said it will be removed from my account on the next payment date. Great. The email also said that I'd be charged a $25 late fee, as was indicated in the contract. That brings the total of my next payment to $55.35. That being said, this situation is circumstantial- I have never ever missed a payment, and had the ability to pay through different means. With this being the case I called in hopes they'd be able to see that and waive the fee as it hasn't happened before, nor will it happen again. To go from 13 bucks to almost 60, with no one willing to work with me in an already difficult time, is disheartening to say the least. "Theres nothing we can do, its in the contract". Ok! Cool. I gave my 30 days cancelation- which i did over the phone... Guess what? The contract says you absolutely can't cancel over the phone. It's wild to me that the contract only applies if they're making money from it. I'm a single mom, I don't have the luxury of giving away cash for fun. "Oh well it's in the contract" is a very harsh and cruel way of dealing with people who give you their hard earned money.

      Business Response

      Date: 25/08/2023

      Hi There, 

      Fit4Less will be reaching out directly.

      Thanks!

    • Initial Complaint

      Date:03/08/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cancelled my monthly membership for my Husband and I and they still charged a yearly membership fee. I’ve been paying monthly fees and when I cancelled they told me I would need to pay for 1 more month to cancel which I agreed to on June 27th, however they charged me a yearly gym fee of 118.80. This is completely unfair as I had cancelled.

      Business Response

      Date: 18/08/2023

      Hi There, 

      Fit4Less has handled this internally.

      Refunds have already been issued.

      Thanks!

    • Initial Complaint

      Date:27/07/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      as of july 25th 2023 2 weeks after canceling my membership i was charged an extra $50 for apparent missed payments however i have the bank statements on o prove they had received the $12 every two weeks. the company has stated that they can’t do anything however they never stated anywhere saying they would ever charge $25 for apparent missed payments

      Business Response

      Date: 09/08/2023

      Hi There, 

      Fit4Less will handle this internally and reach out to the member. 

      Thanks!

    Fit4less is NOT a BBB Accredited Business.

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