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Business Profile

Fence Services

Level Posts Digging and Fencing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:13/09/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: July 29, 2022 Amount paid: Disputed amount is $585.00 plus tax, total amount was $2,149.88 plus tax. What the business committed to provide to you: Initial quote was for the installation (dig and set) of 12 fence posts ($779.88 +tax), plus the removal of the fence ($785 +tax). What the nature of the dispute is: We inquired about the price to replace one additional fence post (#13). Level Posts indicated to us that they needed a photo of the post in order to provide a quote. We forgot to send them a photo so when they arrived on-site they went ahead and replaced post #13. We agreed to pay via etransfer upon completion so the entire bill has been paid for. When we received the invoice, the cost to replace post #13 was listed at $585, which we feel is unreasonable and unfair considering no special equipment was used and it took the same amount of time as any of the other 12 posts to replace. Whether or not the business has tried to resolve the problem: At one point, Level Post agreed to a partial $200 refund to which we agreed to resolve the matter. Level Post requested that we sign a contract. I requested amendments to the contract as I did not feel that my rights were protected, at which point Level Post refused to discuss amendments. At which point I requested a full refund of $585, and they have not responded.

Level Posts Digging and Fencing is NOT a BBB Accredited Business.

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