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Business Profile

Furniture Stores

Modern Living London

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:13/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a couch from modern living london less than a year ago. The couch is by far the worst couch I ever had. The cushions keep sliding and tucking under and there is no way to keep them put. The product also has a bad frame and keeps sliding on the floor regardless of any efforts to keep sturdy and in place. My 10 month old daughter tried to stand up holding the couch and fell horribly scrapped her nose and chin with a bleeding on the lip because the couch slipped. The couch cant even hold up with a 10 month old weight. Upon talking to Doug at the store he refuses to provide any assistance and keeps saying its a great product and there is no issues.

    Business Response

    Date: 02/02/2023

    Please note this customer purchased a floor model sofa which clearly states at below cost and our policy on floor models and custom orders are are sale are final

    This  first called about comfort level of sofa and was advised of the above states policy.She then complained about cushions slipping and an issue with the leg .A  independent  professional technician was sent to her home and offered to fox the leg bout saw nothing else wrong with the sofa .The technician reported that the customer refused service on the leg and demanded a refund 

    upon my return to the country I personally visiting the customer s home and concurred with the technician s findings .Once again tje customer insisted on a refund because she thinks the sofa is  uncomfortable  and cushions are sliding 

    I should note that the customer  made numerous visits to the store and sat on the same sofa that was purchased and obviously liked it then and was fully aware of our final sale policies as it pertain to floor models

    Asa good will gesture I have send pictures and stated the customer s concerns to the manufacturer and copied the customer and  we are awaiting a decision 

    As a retailer we  are happy the fox the leg that has a missing screw but will not do a refund 

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