Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company on Nov/28/22 and got a quote of $220.00 to clean the eaves troughs at my home 124 Frank St. Strathroy. They were to be here around 11Am, They showed at 4 in the afternoon to do the job. They cleaned the troughs and applied Roofing Tar to a leaking corner seam and put about 4 screws into the trough to snug it to the wall in one spot. I got billed $418.00 and was told that applying the tar is a repair and that was $85.00. As well they charged me $20.00 surcharge for fuel to drive here from London. They were doing a second job in Strathroy as well as my home. I told the person on the phone about the leaking corner and he told me there might be a minimal charge for the repair? I have always thought that when you clean an eaves trough you automatically reseal any seams. My main problem is from being quoted $220.00 and then being charged $418.00. That is one hell of a difference. I called and asked about the charges and did not get a straight answer. They tried to say they use a special tar to seal the seems, I know that not to be true because I watched as they got the ROOFING TAR out of their truck. There is nothing special about it at all. I have already paid the bill and would like some of my money returned.

  

  Business Response

  Date: 07/12/2022

  Hi,

  We are sorry to hear that Mr. **** ***** has to complain about one of our services, and we are glade to solve any misunderstanding with our customers.

  Our record said that Mr. **** ***** called us on Nov26,2023 for cleaning eavestrough and fixing one leaking corner and for that service we charge $225.00 for cleaning, and $85.00 for each repairing corner, plus Minimum site visit and materials.

  On Nov 28,2023 Our Technicians went there to do the job at (1** ***** *** *********) Thy reported that they did extra job for the customer, and the customer paid $400.00 Cash

  this is what the tech report said (these is pic too)

  Nov 28
  Alex 3.30pm to 6.30pm = 3hrs
  *****:30-6:30=2hrs
  
  - clean the eavestrough
  - fix 2 corners (Apply two kind of leaking stopper)
  - secure the eavestrough back to the fascia with screws ( used 10 screws ) and fix two gutter brackets
  
  customer paid 400 cash

  the tech forget to charge the customer for the extra work:

  - fixing 1 extra corner

  - - secure the eavestrough back to the fascia with screws ( used 10 screws ) and fix two gutter brackets

   

  And the Customer agreed to pay $418.10 (include Tax) and in the attachment there is his signature on that price,  but then the customer gave the Tech $400.00 which was fine with us (-$18.00 Discount) which remove the gas surcharge charge away

  Please see the attachment to see my point, after that was said we are happy to solve any misunderstanding

   

  Thanks

  Canada Home Maintenance

  AT

   

  Customer Answer

  Date: 08/12/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ***** They in turn will not get any of my business in the future.