Complaints

This profile includes complaints for Goodlife Fitness Clubs (H.O.)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Goodlife Fitness Clubs (H.O.) has 127 locations, listed below.

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• 

  Goodlife Fitness Clubs (H.O.)

  710 Proudfoot Lane. London, ON N6H 5G5

  
• 

  Goodlife Fitness Clubs (H.O.)

  201 - 11962 104 Avenue Nw Edmonton, AB T5K 2T7

• 

  Goodlife Fitness Clubs (H.O.)

  2430 Rabbit Hill Road Nw Edmonton, AB T6R 3B5

• 

  Goodlife Fitness Clubs (H.O.)

  2435 Maple Road Nw Edmonton, AB T6T 1H9

• 

  Goodlife Fitness Clubs (H.O.)

  2120 901 64 Ave NE Calgary, AB T2E 7P4

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:17/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had cancelled my membership for both my fiance and I and was told that my last payment would be on Jan 26th 2023.
  
  6 payments followed after this last payment for a total of $208.92.
  
  I have requested phone calls with no luck. I have been in a lengthly email thread that is not going anywhere. When I ask a question the responses are quotation from your policy. The argument on Goodlife part is that cancellation needs to come from each member. The cancellation email came from a shared email from both my fiance and I. Yet the quoted policy has no verbiage of shared email.
  
  The questions that I also would like answered aside from getting my money back is -
  
  Please walk me through the process that GoodLife takes when one member decides to end their membership. What steps does GoodLife takes to ensure and inform the other member of;
  
  -The change of terms
  -Ensure that the payment method either remains the same or a new change is provided etc.

  

  Business Response

  Date: 19/04/2023

  Hi ***,

  Thank you for your feedback. At this time, we can confirm our current policies require members over the age of majority to contact us separately in order to cancel a membership. We do not cancel memberships, without specific consent from the member whose name is on file. 

  While we won't be able to move forward with your request at this time, we hope this information, along with the past email conversations from our other team, can provide you with the clarification needed on our answer.

  Thank you.

• Initial Complaint

  Date:22/02/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in July 2022, I signed up for a Fitness Trainer program for 6 months which cost me approximately $4,000.
  Fast forward to September, I injure my back due (Herniated disk in the spine) I had to take 1 month of short-term disability to recover and I am still trying to build back my strength. I requested Goodlife Fitness to refund the remaining 44 sessions to which they requested a doctor's note. I provided the note and then they informed me that they would be reaching out to their head office for further approval.
  They returned saying that they are unable to refund due to missing the 10 day cancellation period.
  
  I think this is absolutely atrocious considering this is a back injury. What sort of company keeps my money hostage and asks me to return at a later date when I explicitly say that I would like my money back.

  

  Business Response

  Date: 22/02/2023

  Hi ********,

  In reviewing your account, we were unable to locate any past documents or notes on file to show a research ticket was done to look into your cancellation request. If you could please email [email protected] with your original doctor's note, we can help do a 2nd review into your request. 

  Thank you,

  Customer Answer

  Date: 23/02/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and provided them with the requested documentation.
  Awaiting action from the business.

  Regards,

  ********

• Initial Complaint

  Date:13/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company head office is responsible for all gyms in regard to upgrades, maintenance and upkeep/repair of equipment, and are in charge of membership fees and rates.
  
  This last month I was informed about a rate change in my current membership - they stated it affected all gyms and was to help with the new upgrades and improvement of gyms. I replied with concerns pointing out that they have neglected and not made upgrades to our gym in many years, and leave equipment unkept or broken as an environmental hazard for 6+ weeks at a time, and are a danger to members who pay to be there.
  
  After many emails back and forth to the company I got in touch with the club manager who said that only select members were being chosen to have changes to their account and that they have been battling with the company for years to get things fixed.
  When all of this was brought to the attention of the company they blatantly ignored me and refused to address why they are singling out members for price spikes, and are completely neglecting the occupational health hazards at their gym.
  
  All I am looking for is to have my membership unchanged, and for them to take responsibility for the health hazards and neglect they are leaving at locations. They are seeking money without returns, and intentionally putting paying members at risk of injury at locations.

  

  Business Response

  Date: 16/03/2023

  Hi *****,

  Thank you for bringing your concerns about the recent rate change to our attention. We understand that you are unhappy about the change, but we want to clarify that we have implemented the rate change to cover the rising cost of operating the gyms and to improve the facilities and equipment for all members.
  
  We understand that you have experienced issues with equipment upkeep and repairs at your gym. While we apologize for any inconvenience this may have caused, please note that the membership agreement advises that access to services, amenities, or hours may change at any time due to various outside reasons. Also that speaking with the club management is the best method for any broken equipment so they can ensure our facilities team can look into any issues. As for the rate increase, we believe it is necessary to maintain the quality of services and amenities that our members expect from us. so we would not be able to negotiate a rate change for your membership.

  We appreciate your loyalty to our gym, and we hope that you understand the importance of these changes for the benefit of all members.

  
  Thank you. 

  

  Business Response

  Date: 03/04/2023

  Thank you for your feedback, *****.

  A large majority of memberships do advise members within the original agreements that a rate increase may occur at certain points in a member's time with us. We also advise that there may be times where equipment becomes out of service, but we can assure you, we are working with our repair teams and suppliers to help ensure everything is repaired in a timely manner. The original membership agreement advises that there may be changes in services when it comes to temporarily closing sections, equipment, or services for a club. 

  We can confirm that your membership agreement has been reviewed to ensure the rate increase does fit the parameters of your original agreement, and at this time, we do not have any alternative options for your request.

  Thank you,

• Initial Complaint

  Date:30/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Goodlife is threatening me and charged me $400 for nothing. I purchased there membership and accessed their gym only for weeks after I asked them to cancel they suggested me to wait but I forgot after that I also contact them but they always hold my call. I already emailed them before moving but now they’re giving excuse after one and half month so they can took my money for no reason. If they are going to take legal action I’m also going to file case against them or resolve this issue as soon as possible.

  

  Business Response

  Date: 30/01/2023

  Hi *******,

  We require 30 days' notice for cancellation requests, and the past request we were able to locate was on Nov 18th with any payments within those 30 days, owed. With the amount of missed payments that were unsuccessful for both your membership and your add-on, these are now outstanding with an overdue balance of 385.29 on your account. 

  You will need to contact our account department at 1-800-678-3595 to speak further about your balance as we would not be able to waive it with the information you have provided.

  Thank you.

  Customer Answer

  Date: 31/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ******* *******

  Stop charging me for the services which I have not accessed and don’t try to threaten me. These proofs are enough 

  

  Business Response

  Date: 01/02/2023

  Good Morning *******,

  You did not specify any details in your rejection to our prior response. 

  In reviewing the attachment, you did not provide any personal details to confirm your account with us, making it difficult for our team to locate your file. When reaching out to make such request, it is important to include details such as your name, membership ID, address, etc, as we would have been unable to action this request without that information. It appears that we did not hear from you until later confirming these details, as such this would be when the cancellation would take effect.

  Regretfully we are unable to adjust this balance and would encourage connecting with the member accounts team for resolution. They can be reached by calling 1-800-678-3595 (Monday- Friday 9am- 4:30pm EST).

   

  Thank you.

  Customer Answer

  Date: 01/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because they are giving me unacceptable excuses and charging me for the services which I have not accessed. If I forget to provide information why they contacted me before I already tried to connect 3-4 times via mail and phone calls but no response.
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:25/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I payed for 6 months (in October) and after 2 months I accepted a job offer that made me unable to continue with the membership. The employee (that no longer works for that location *lasalle*) did not notify me that I had to commit to the full tenure and a refund was not possible. I have over $500 left on my membership. I would even accept a partial refund of possible. I would also like an apology from the staff member (*****) for laughing at me during my most recent call to the business 1/24/2023

  

  Business Response

  Date: 29/01/2023

  Hi *****

  We can confirm the details provided by both associates and our phone support team that paid-in-full memberships are not eligible for a cancellation during the membership period. This information can be found on your original membership agreement by logging into our website goodlifefitness.com "Term: This Agreement commences on 17/10/2022 and expires on 16/04/2023 (collectively, the "Commitment Period"). Following the expiry of the cancellation period noted above, you may not cancel your membership before the expiry of the Commitment Period."

  We can certainly help look into the issue regarding the associate you spoke with, but at this time, we will not be able to move forward with your cancellation request.

  Thank you,

  Customer Answer

  Date: 31/01/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The associate that took care of the membership at the time of payment never notified me of where to find any of this information, reading your response was the first time I'm hearing of it. There was a clear communication error from the employee (whom no longer works at the location) of any of the terms. Had I been notified then I would not have paid so far in advanced and we wouldn't been here.
  
  
  
  Sincerely,
  
  
  
  **** ********

  

  Business Response

  Date: 01/02/2023

  Good Morning *****

  While we were not present, we are unable to verify what was or was not said to you at the time of the purchase. That being said, each member is entitled and encouraged to review the terms of the agreement within the first 10 days of signing. Outlined below is section 3 of your agreement:

  3. Term: This Agreement commences on 17/10/2022 and expires on 16/04/2023 (collectively, the "Commitment Period"). Following
  the expiry of the cancellation period noted above, you may not cancel your membership before the expiry of the Commitment Period.

   

  As mentioned previously, you would not be entitled to a cancellation and or prorated refund for the remainder of this term.

   

  Warmest regards,

   

   

   

  Customer Answer

  Date: 02/02/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Again, the communication error from the said employee is no fault of my own, as stated before had I known any of this information I would not have paid so far in advanced. The 10 days notice to review is news to me as well. What good is a membership at your establishment if I'm unable to attend due to unforeseen circumstances? 

  And I still await an apology from your Lasalle employee (*****) for thinking it was appropriate to laugh at me over the phone.

  
  Sincerely,
  
  
  
  **** ********

• Initial Complaint

  Date:24/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased two corporate GoodLife memberships in Feb 2020 and due to Covid and health concerns and issues did not even use one day of these two memberships with my daughter. They confirmed this with us. I could not get a refund and after reaching out to the corporate to be able to at least use my membership in 2022, they only offered 3 months out of 12 months. This is not acceptable.

  

  Business Response

  Date: 29/01/2023

  Hi Tahereh,

  We can confirm the information provided by both our member support members and our supervisor would be correct in regard to your inquiry. All members were required to contact us if they wanted to freeze their account for later use from 2020 - 2022. With no record on either account until your most recent request, we would not be able to backdate the freeze as the membership was left active during that time. 3 months maximum would have been the only option available for any members who left their memberships lapse.

  At this time, there are no further options available regarding your initial request.

  Thank you.

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been their member for around 2 years, was talked into purchasing personal training sessions for 4 sessions. Pandemic happened and gym closed, there are 2 remaining sessions still left, and after reopening I could not make it back to the club. I kept freezing my account until I’m ready to go back there but when the freeze expired I got charges multiple times, which was understandable. I called a few days before to cancel the membership altogether and shockingly I was told that I am going to get charged once more. This is completely unfair, clearly I haven’t made it to the gym and I have paid enough and when I’m requesting a cancellation they should be able to see that I had no visits in the past week and avoid further charges. The lack of customer service is beyond imagination.

  

  Business Response

  Date: 04/01/2023

  Thank you for your message, ******.

  With your original membership agreement, we do advise that all cancellations will require a minimum of 30 days' notice with any payments in that period due. As your cancellation request was done less than 5 business days before your next payment had already been sent to the bank for processing, we would not be able to backdate your cancellation and reimburse any payments. 

  We apologize that there are no alternative options available for your request, but we do wish you all the best in your future fitness goals.

  Take care. 

• Initial Complaint

  Date:13/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to cancel my membership on first week of November 2022. I was told that 30 days notice is required for cancelation so they will withdraw November ‘s membership. I told them that the GoodLife’s rep did not mentioned at the registration day but he kept repeating the sentences that the money will withdrawn and your were responsible to read.
  I asked to talk to a manager which he refused.
  I do not believe in a country with many second language immigrants would be a fair way of business to prepare 29 pages agreement with different conditions, typed in a small size and asks that person to read and understand at that moment and sign it!!!! I believe it is a business owner to inform costumers about the contracts conditions specially the main ones.
  I don’t expect GoodLife to treat its costumers like that. I would never go there and would never suggest it to my friends.
  They are thieves!!!

  

  Business Response

  Date: 14/12/2022

  Hi ****,

  We are sorry to hear that you feel this way. It is an expectation for all members to review their agreement with GoodLife Fitness. Our agreements are not 29 pages and the font is the same size throughout the agreement. The expectation to review your agreement is not isolated to GoodLife specifically, but any agreement/ contract that you enter into. 

  As we do not see that an error took place and that policy was followed, you would not be entitled to a refund for payments processed during the notice period. 

   

  Have a good day. 

  Customer Answer

  Date: 14/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because in the registration day, your rep was fully aware that I cannot speak English and I was getting help of my sister who was a second language as well. I believe in this situation is fair to expect from a business like Good life to understand the situation and aware  the customer about all financial situation of the agreement in the communication

  Your rep  explained 3 times about advantages of getting a premium membership. Although being aware of advantage of different membership is good, knowing about any financial damages is more important. If your are explaining the advantages to your costumers, why you do not even imply about  financial  damages. 

  I believe in a country full of second language immigrant is a fair way of dong business,  to welcome them in the community by more consideration. Using the term of "It's your responsibility to read the agreement" does sound like an excuse.

  Canadian  are well-known for welcoming new immigrants and helping them out to settle and integrate in Canadian society. 

  In conclusion, I believe cancelation policy is a important part of an agreement. In a honest and fair way of doing business there is no harm to explain it to a costumer in a first day. 

  Sincerely,
  

  
  
  
  **** **************

  

  Business Response

  Date: 14/12/2022

  Hi ****,

  We provide members with the relevant policies for their membership agreement, and provide all members with 10 days to review the agreement at any time by logging into their account. If a member does not agree with any of the policies, a cancellation can be requested with a full refund. As this was not the case, and no questions were asked at an earlier date for the cancellation, all regular policies are set to be fulfilled. In order to stay fair and consistent to all members, the 30 days notice for a cancellation request, would be required.

  We do not have any alternative options to provide regarding your initial request.

  Thank you,

  Customer Answer

  Date: 14/12/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  
  All I am saying is , it sound fair that a business makes sure that a customer understand the important parts of the agreement including cancelation. Putting the burden of understanding an agreement on a client in a multi language country does not  sound fair! 
  If  a client was supposed to understand all aspects of an agreement on him own, what is the role of your employee on the registration day? If you assigned an employee to represent your service and explain the agreement so it is reasonable to believe that the employee would inform customers about important parts of the agreement. 
  

  Your employee introduced himself as a person who would help me with the registration. I was expected to get the important information from him.

  If I had enrolled online, you could have been right in this matter, but I did it in person with your representative’s help. He was supposed to get informed by him. 

  I heard from the other your previous customers that this happens to them as well. 
  

  I was not informed about your cancellation policy. 
  

  Sincerely,
  
  **** **************

  Customer Answer

  Date: 16/12/2022

  [A default letter is provided here which indicates your acceptance of Arbitration. If you wish, you may update it before sending it.]

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, and find that arbitration is necessary.

  Sincerely,

  **** **************

• Initial Complaint

  Date:06/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a corporate GoodLife membership on Nov 4 2022 through ******. I paid $678 for a full year membership on my visa.
  
  It is less than a month after and I now need to have surgery Monday Dec 5 and will not be able to workout for months. I was told at my club I could put it on hold my calling corporate. So I expected everything would be fine. But when I called HO they told me I could not put my account on hold for any reason or get a refund for any reason.
  
  I told them this was a necessary surgery and I couldn't workout as the recovery is very long. I asked for a refund and they said I could not do that either.
  
  This is not acceptable

  

  Business Response

  Date: 14/12/2022

   

  Good Day *******,

   

  We are sorry hear that you feel this way with regard to your situation. We have looked into your file and see that you have spoken with associates at the club in addition to our member support team both through the inbound and social media team pertaining to your file. We will further confirm that the information provided previously is correct in accordance with your agreement as you are not eligible to place your account on freeze or cancel prior to the end of your term expiry. 

  We understand that this is not the answer you had hoped, but we are required to remain consistent and fair with all members with respect to the policies and procedures laid out in your membership agreement.

   

   

• Initial Complaint

  Date:07/11/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the fitness center 140.1 dollars for registering as a new member, and I was told that I could get a full refund if I change my mind in any case, which was also included as a statement in the contract. However, when I canceled my membership on October 22nd over the counter, the staff told me to go back home and wait for the refund to be processed. I tried to email the support team from the company, but they just said they have already refunded. Till now, I still did not receive any refund from that company to my original payment method.

  

  Business Response

  Date: 08/11/2022

  Hi *****,

  We have looked into the account and see that you were the secondary member on this account. We will confirm the cancellation has been completed as requested, but your payer has received a partial refund (with the remainder being used towards payments). We can surely correct this, however without a bank account on file, you would have the option of receiving a cheque or you would need to return to the club to have this amount refunded back to your bank account.

  As your payer has already accepted the refund, they would be required to pay back this amount to GoodLife, in addition to the payment used towards club access. We understand that this is not ideal, however, the above approach would be the way to resolve this matter.

  Please let us know how you would like to proceed. 

  Customer Answer

  Date: 08/11/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: First of all, the company did not write any amails to me. Secondly , it is the company's fault to refund to others not me. They should pay and learn from their own mistake. I could provide my banking infomation: *********** ********** ******* ************ *** ******* *************** Last but not least, I ask for refund because when I enrolled the membership, the staff who helped me to process told me I can get them full as long as I cancel it in 10 days. This is also mentioned in the subcontract I signed, which is hightlighted as well.
  
  
  
  Sincerely,
  
  
  
  ***** ****

  

  Business Response

  Date: 09/11/2022

  Hi *****,

  As mentioned previously. we have absolutely no problem issuing a refund, however we cannot speak to what you were told verbally in the club as we were not present for the conversation. The refund processed already was not in error as you were secondary member and had your membership remained active, the payments would be processed through that account. We will issue the refund back to your account, but your payer (******) would be required to re-pay the refund issued, as it was not intended for them and it would not be right for them to keep funds they are not owed. A balance for the $140.10 has been uploaded fo re-payment and in turn we have submitted a refund request for $140.10 back to the account for early next week (around Nov 15).

   

  Customer Answer

  Date: 09/11/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: No matter what the goodlife fiteness decide to do with the previous amount (which you mentioned under ******'s bank account), they should ask the money back by themselves. For no reason, the refund should be under his account when I paid for my own membership.So they should call ****** to ask the money back. And I need to receive the refund as soon as possible. Approxiamately, 20 days have passed. I am really unsatisfied with the work attitude and efficiency of the goodlife fitness.
  
  
  
  Sincerely,
  
  
  
  ***** ****