Reviews

This profile includes reviews for Goodlife Fitness Clubs (H.O.)'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Goodlife Fitness Clubs (H.O.) has 127 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Goodlife Fitness Clubs (H.O.)

  710 Proudfoot Lane. London, ON N6H 5G5

  
• 

  Goodlife Fitness Clubs (H.O.)

  9304 Southfort Dr Fort Saskatchewan, AB T8L 0C5

• 

  Goodlife Fitness Clubs (H.O.)

  525 St. Albert Trail St. Albert, AB T8N 4J8

• 

  Goodlife Fitness Clubs (H.O.)

  7020 - 4th Street N.W. Calgary, AB T2K 1C4

• 

  Goodlife Fitness Clubs (H.O.)

  11420 Sarcee Trail NW Calgary, AB T3R 0A1

Review Details

• Review fromMandeq J

  Date: 11/05/2023

  1 star
  This has less to do with the particular location, and more to do with the corporate office.
  I had a personal trainer, decided to cancel. Knew ahead of time that I had to pay 10% of the year commitment. Fine. Then, the day that I pay for it to get cancelled they pull a fast one at me and charge me another $500 for another two weeks at the same day. Say that they made the charge 3 days earlier so they can keep the money. And also plan to charge me another for the 23rd this month for God knows why.
  **** ** ****** ***** *** ******* Legally, it seems I cannot do anything since it seems to all fit into the fine print of the contract. ** ********** * *********** *****. If you care about your money, don't work with these folks. Go to another gym.

• Review fromJackie M

  Date: 26/04/2023

  1 star
  **** ******* ** * ***** They take money from members without consent. Even with all the documents and forms on file, they cannot read the membership agreement. I am out over 200 dollars. Customer service is horrendous and they have no personal contact information if there’s a persistent problem. It’s a generic customer service email. Every person I have spoken to has NO empathy. Such a money grab organization. Even looking at the website glass door.. the employee reviews speak for themselves. Let alone if you check Facebook reviews, there have been many membership **** issues.. none of which rectified.

• Review fromPham L

  Date: 18/04/2023

  1 star

  Pham L

  Date: 18/04/2023

  Worst customer service EVER tried to cancel my membership; spoke with a guy for 5 minutes; said he'd call me back but never did. I called again and spoke with a girl (I will spare her name), who said she couldn't help and gave me the head office phone number, but the phone number was not in service. I called back and confirmed the number with the same girl again, told her that the number was not in service, and she said "It's not my problem that the number is not in service". WOW. This girl has some anger issues.
  First of all, they just don't want to help you cancel the membership.
  Second, they don't care if the head office phone number they gave you is not in service.
  I asked to speak to her manager or supervisor, but she said no one was available to speak to me at the moment. She asked me to email them. They can't even help you on the phone; good luck with the email. ****** *** ******** **** ********* MISSISSAUGA, ONTARIO, CANADA. APRIL 18, 2023
  

  Goodlife Fitness Clubs (H.O.)

  Date: 19/04/2023

  Hi Pham,
   
  We appreciate you taking the time to share with us the issues you have encountered at the club when it comes to cancelling your membership. We do offer several cancellation options through our website, calling our support department at 1-800-387-2524 Mon - Fri, or contacting any of our social media pages, so we're sorry to see that you ran across these issues. We can certainly help pass this along for further review by the management team. Thank you, Pham.

• Review fromAfzal A

  Date: 25/03/2023

  1 star
  Goodlife Club – **** *********** ****** ****** ******* 
  Stay away from this club. No hot water in the showers. Club is very poorly maintained. Showers are filthy and smell. Dated equipment and takes them long time to fix. Management does not care about membership or listen to them. Any issue raised results in excuses and arguments. Staff don't seem to care or tired of management not listening to membership.

• Review fromAash S

  Date: 28/12/2022

  1 star
  I am complaining in relation to there policy of discontinuation for personal training. I had health issue and i have been cancelling my sessions for a month. I tried to consult the management for my health and they literally don't even help. Now i asked them to cancel the membership, they said i have to pay 20% of the total amount payable, even i asked them what about the money that i have already paid that has been paid and must excluded and they just said they can't help me out. I mean what kind of policy is this, it's basically trying to get money out of customers pocket. I told them if it was 20% of the outstanding balance to cancel the membership that is still understandable, but 20% on the whole amount is completely not a reasonable amount to cancel the membership.
  They are not helpful, i would recommend not to go for personal training because there policy is not favourable.

• Review fromMohammad G

  Date: 16/11/2022

  1 star
  If there is less than 1 star. Goodlife earns it with no competition. Completely zero customer services. All they respond with " we are sorry, unfortunately etc etc.
  I moved to different city for temp work assignment and as a loyal customer I decided to freeze my membership. They claim they sent emails befor the membership resumes. it is strange that all emails/promos are received expect those important emails. For over a year I was being charged and when tried to explainall they say no refund. I asked to cancel my membership they still went and charged my account and refused to refund even the last charge.
  I will double the price and go to other clubs but will never go or recommend this business that works on hustling people. So my friends who are personal trainers and they bring business to GL.