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Business Profile

Home Electronics

Toto Electronics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 50" RCA television from **** mobile at their Dundas Gibraltor location for $****** I started having problems with it after using it for less than 2 months I was told to bring it back to the store which I did on Monday November 2023 Since then I have not had much communication from them I have sent text messages asking for updates These messages have been ignored I called the store number today nobody picked up and the voice mail is not setup I called my bank to put in a dispute to get my $$ back They sold me a defective item and are now ignoring me They took my ****** I returned the ** for repair and now I have NOTHING to show for my $$ that took me 7 months to save!!if you go to their fb page you will they have done this before.. ******************************************************* I have included a copy of the store receipt and a copy of the funds coming out of my bank account

    Customer Answer

    Date: 03/01/2024

    I got a text message yesterday and called in to the store .. I was told my television should be in this weekend .. I am currently waiting for the next call/text message to let me know when I can pick it up .. I will keep you updated as to if/when this issue is resolved .. fully functioning tv or refund

Toto Electronics is NOT a BBB Accredited Business.

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