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Business Profile

Kitchen Cabinets and Equipment

Warehouse Guys, a div. of C. Metron Enterprises Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:24/10/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a dual zone swim spa at "Warehouse Guys" in London, Ontario. This purchase was in 2020 and delivered in late May or early June. After struggling to get a couple minor deficiencies taken care off I had a heater issue on the swim side of the spa in early August of this year, 2022. I contacted warehouse guys service. They sent a service tech out about 2 weeks later. After he messed with it I now had zero power to the unit when the only issue originally was when I called for heat it would trip the breaker. He was baffled. He came back about 2 weeks later to reset some of the wiring to no avail. He proceed to tell me I now needed a spa Pac replacement and decided I should replace both at the swim spa side of the unit. Please keep in mind that the unit is still under warranty. Anyhow, the next visit was fruitless as well. The new pacs did nothing. I told him the new pacs were faulty but he disagreed and told me the wiring was not right even after testing and finding nothing wrong with the wiring. "Its impossible for two new pacs to be bad". He told me this. After discussing on speaker phone with the manufacturer of the unit it was finally discovered that, yes, the two pacs were faulty. Guy on the phone said he would ship them out immediately and should arrive in two maybe three days at most, I heard him say this. It's been 3 weeks now and I haven't they havn't contacted me. Its been well over two months since this started. I've called several times. Once they said, waiting for parts, another time, parts are in and just need to arrange a time to go it but the scheduling person wasnt in but would contact me. Still nothing. They also said I would be charged each time they come out but I wont be giving them anything if in fact it ever gets fixed. I just want my swim spa working and the cost of changing the water that went bad with no circulation. I want the new parts warranted as if I just bought that unit the day they fix it. I don't believe I'm asking for much

    Business Response

    Date: 27/10/2022

    Hello. Just responding to update the BBB that we have spoken to Joe and we have arranged to be at his home on Saturday Oct 29th to bring the new spa packs and hopefully have his unit back in operation. Thank you

    Chris Metron

    519-859-3220

Warehouse Guys, a div. of C. Metron Enterprises Inc. is BBB Accredited.

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